Age Co Fall Alarm
A personal alarm with an in-built sensor that calls for help if a fall is detected
Peace of mind from £23.99 per month (£28.79 including VAT)
If you are a little unsteady on your feet or worry about how you would get help should you fall when on your own, then a fall alarm will provide you and your loved ones with reassurance.
The pendant can also be used as a personal alarm. Simply press the button to talk to the Emergency Resolution Centre via the speaker on the base unit if you feel unwell, have an accident or are in distress.
If you don't have a telephone landline, you can still use the service with the Age Co Landline-Free Fall Alarm.
Falls are the largest cause of emergency hospital admissions for older people and 1 in 3 people over 65 will have a fall this year†. The life-saving 24-hour fall alarm service is supported by three UK-based Emergency Resolution Centres.
With an average response time of just 5 seconds, you can be confident of getting help quickly when you need it most.**
Works up to 75 metres / 246ft from the base unit so you can enjoy your garden.
No phone numbers to remember when you need help. The pendant battery has a long, two year battery life and alerts Taking Care before it runs out so no need to charge it.
The fall alarm uses intelligent algorithms that detect serious falls with a heavy impact. ^^
Order the fall alarm with a neck or wrist strap so you can wear it comfortably and in a way that suits you.
Your subscription to the 24 hour monitoring service includes unlimited alarm calls and a free lifetime warranty and repair service.
Securely store keys to your home so help can always reach you in an emergency. Find out more about key safes.
Let Taking Care set up and test your alarm and show you how it works. Find out more about installation.
Join the 170,000 people Taking Care have helped stay safe in their homes with 30-day money back guarantee and 6 weeks monitoring free.^
Enter discount code AUK-8048 when ordering the monthly plan online to get 6 weeks free.^
You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days.
Monthly subscription plan: Get 6 weeks free
(£82.80 including VAT)
|First 6 weeks||Free^|
|After 6 weeks||£23.99 per month
(£28.79 including VAT)
|Next working day delivery||Free|
|Lifetime warranty and repair||Free|
Annual subscription plan: Get 10% off and save £34.55 including VAT
(£82.80 including VAT)
(£310.93 including VAT)
|Next working day delivery||Free|
|Lifetime warranty and repair||Free|
94% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.
The subscription for the monitoring service is paid by Direct Debit.
When you order the Landline-Free Personal Alarm, Taking Care will send you a personal alarm pendant, a neck and pendant strap, base unit and multi-network SIM card, power adapter and welcome guide.
The SIM card is pre-fitted so you don't need to worry about fitting a small SIM card in your personal alarm.
Free warranty and repair and unlimited alarm calls are also included with your order.
The subscription includes 24-hour monitoring by the Emergency Resolution Centres and the ongoing SIM card costs.
The subscription can be set up by monthly or annual Direct Debit. The subscription also includes a free lifetime warranty and repair service.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then Taking Care will change that for you too - at no extra charge!
The fall sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button on the pendant each time that you fall. The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.
The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.
Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.
Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email email@example.com.
Yes, the fall alarm will work up to 75 metres / 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations by a Taking Care advisor so you are confident of getting help around the home.
You can cancel any false alerts by covering the sensor. Taking Care will always contact you to make sure you are OK if they receive an alert.
The fall alarm pendant has a long two year battery life, depending on use. It performs a daily self-test and has a low battery reporting function so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.
Yes, the pendant is water resistant up to 1 metre / 3.3ft for 30 minutes. You can wear the fall alarm in the bath and shower, which is where slips are common.
If you would like someone to set up your fall alarm then Taking Care are of course happy to do this. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you within 1 working day of receiving your order to arrange a convenient date and time. One of the friendly Taking Care installation team will visit your home and set everything up. They will bring everything with them so you won't receive a delivery in the post. If you have purchased a key safe, they will fit that too at no extra charge. The Taking Care Installer will test your fall alarm and show you how it works.
Yes! Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.
In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.
Your order includes the fall alarm with your choice of neck or wrist strap, a free back-up alarm pendant, the alarm base unit and power adapter and a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.
The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution Centres and a free lifetime warranty and repair service.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free.
The Age Co Fall Alarm base unit plugs into a telephone landline and a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe.
When you are ordering online, you can add another falls pendant for anyone living at the same address, or to use as a spare. This costs an extra £5 (£6 including VAT) per month.
Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow the Emergency Resolution Centre to contact you. Alternatively the Emergency Resolution Centre can call your nominated emergency contacts.
No, your fall alarm cannot be triggered by another alarm pendant.
You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag.
Age UK is the country's leading charity dedicated to helping everyone make the most of later life.
Age UK provide information and support for older people when they need it most. The charity champions the rights of the older people and campaigns to tackle issues such as loneliness and mental health.
Age UK also provides information and advice lines and a local network of volunteers to offer vital community support.
By buying an Age Co personal alarm, you are supporting the charity work that Age UK do. In fact, donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year.
Age Co is the name given to the products and services Age UK offer that can help older people remain independent and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.
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