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About Taking Care

Taking Care (PPP Taking Care Ltd) are the providers of the Age Co Personal Alarm Service and work closely with Age UK to help as many older adults as possible live independent and dignified lives in the homes they love. Taking Care have been helping older adults to stay independent for longer for more than 30 years.

Age Co is 100% owned by Age UK and gives its profits to the charity enabling us to support those older people most in need.

Prices locked until 2025. Order before 1st April 2024 to lock your subscription price until 2025.*

Taking Care (PPP Taking Care Ltd) are the providers of the Age Co Personal Alarm Service and work closely with Age UK to help as many older adults as possible live independent and dignified lives in the homes they love. Taking Care have been helping older adults to stay independent for longer for more than 30 years. 

The Age Co Personal Alarm service

Taking Care are the exclusive provider of Age Co's personal alarm service and have worked closely with Age UK for many years.

To ensure Taking Care are delivering the best possible service to their personal alarm users, Age Co monitor the performance of the Emergency Resolution Centres and the Customer Service and Sales departments.

Age Co is owned by Age UK. The profits made from the sale of Age Co products and services are donated to Age UK to enable them to support those older people most at need. 

Which? Trusted Trader approved service

Which? are the largest independent consumer body in the UK. Taking Care are the first Which? Trusted Trader Approved Personal Alarm Service provider in the UK and the endorsement recognises the high standards and commitment to excellence.

Taking Care are committed to the Which? Trusted Traders code of conduct and are regularly assessed to ensure they continue to meet their high standards.

Being a Which? Trusted Trader shows that Taking Care are a recognised and reputable service provider for personal alarms, and that they can be trusted to provide an excellent service for their customers as well as giving them peace of mind. 

Rated 'excellent' on TrustPilot

Taking Care have supported over ¼ million people and their families with personal alarms. Taking Care are rated excellent on TrustPilot, the independent consumer review website.

Members of the Telecare Services Association

Telecare is the industry term for remote care for people, some of whom may be elderly or vulnerable. Taking Care are members of the Telecare Services Association (TSA) and each year undergo a stringent audit by the TSA. 

Taking Care go above and beyond the TSA's requirements by having three UK based alarm monitoring centres. This provides extra resilience so services remain running in the event of a disaster or unexpected incident. 

Three UK-based Emergency Resolution Centres

Taking Care have three UK based Emergency Resolution Centres that provide a 24-hour monitoring service. The compassionate and highly trained response team will answer your alarm calls quickly any time of the day or night.

Taking Care aim to answer alarm calls within 30 seconds. You and your family can have peace of mind knowing that your emergency calls won't go unanswered, and that someone can swiftly arrange for help, when it's needed the most. 

Our highly trained staff can support you during emergencies such as falls, medical emergencies, intruders and fires. Taking Care also run Alzheimer's Society Dementia Friends training for all staff and have many years of experience supporting people with dementia. 

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