Taking Care GO

The Taking Care GO is not recommended if you spend most of your time at home because mobile reception may be limited indoors due to mobile blackspots. You can check coverage by postcode on the Ofcom website.  Taking Care Anywhere is suggested as an alternative and includes the GO pendant with a base unit for the best possible coverage at home. 

Your order includes the GO pendant with wireless charger, cable and plug. A user guide is also included.

The GO pendant comes with a hypoallergenic stainless steel chain and a split ring, so you can choose to wear it around your neck or on a key ring or belt.

The subscription includes 24-hour monitoring by the Emergency Resolution team and a free lifetime warranty and repair service. 

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the GO pendant alarm battery needs replacing, then they will change that for you too - at no extra cost.

The subscription can be set up by monthly or annual Direct Debit.

You can, but you must inform Taking Care when you place your order by telephone or by selecting the pacemaker option when ordering online and the fall detection feature will be switched off. You should also not wear the GO pendant around your neck because a mobile device should not be placed near a pacemaker.

You should attach the GO pendant to the supplied split ring, which can be attached to a belt clip or keys, so it is not worn around the neck. The GO pendant must be kept at a minimum distance of 15cm from your pacemaker at all times. If you have any questions or concerns, Taking Care is happy to help. Call 0800 085 8032, Monday to Friday 9am - 6pm, to speak to a Taking Care advisor. 

The GO pendant connects to the strongest available 3G or 4G network.

The 3G network is being gradually phased out over the coming years, with the Government requiring that all 3G networks are switched off by 2033. While the mobile network operators are making changes at different times, you don’t need to worry as your GO pendant is set to "roam" to find the strongest signal that is available for you at that time. It will continue to find the strongest network until the last provider switches off their 3G network. There is therefore no immediate issue and we expect 3G networks will continue to operate successfully for many years to come.

The set-up cost includes setting up your account with Taking Care and registering you as a customer. The GO pendant will work out of the box and no installation is required.

The subscription is paid by Direct Debit and for convenience Taking Care recommends you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be set up over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

When you place your order online, you will have two payment options to choose from. You can choose to pay the set up cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.

Or you may prefer to pay the one-off set up cost and first subscription payment by debit or credit card and set up the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.

Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk. 

If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.

Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:

Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.

Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.

If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

The pendant has a sensor that uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and are able to press the emergency button then you should do so.

The GO pendant is equipped with sophisticated fall detection technology and will automatically raise an alert for help when it detects a fall, and significant impact has occurred. The pendant is designed to be worn as a pendant openly around the neck for the fall detection algorithm to work as intended. Using, wearing, or attaching the pendant in any other manner may not provide accurate fall detection and could result in a fall not being detected.

As with other GPS personal alarm models, it will work anywhere in the UK, excluding the Channel Islands, where where there is a 3G or 4G mobile network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. The multi-network SIM is pre-fitted like a mobile phone and provides the best possible coverage.

The GO pendant does not track your location all the time. It will send coordinates of its location when an alarm call is sent. A GPS satellite network must be available for the GO pendant to determine its location. The GO pendant will not work outside of the UK.

GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable or the GPS signal is blocked. The GO pendant will play a voice message to provide the status of the cellular coverage and inform you when it conducts a GPS location check. 

The battery will last one to two months with standard use before it needs to be recharged. Voice messages and lights indicate when battery is low, approximately 20% capacity. The low battery is reported automatically to the Emergency Resolution team. It is recommended the pendant’s battery is charged after an emergency activation. 

Yes. The GO pendant is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard).

Yes. There is free delivery that includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care is unable to deliver to within 24 hours, a 48-hour delivery is offered instead.

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery. 

In the event of a personal alarm fault or if your pendant battery needs replacing whilst you are a customer, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery. 

No, your personal alarm cannot be triggered by another alarm pendant.

You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag.