ActiveAlert is a free and supplementary addition to the personal alarm service for customers who join after 1st August 2024.† Age Co Personal Alarms are provided by Taking Care, who automatically monitor alarm calls for usage patterns. If Taking Care identify a potential concern, for example if the frequency, timing and nature of the alarm calls change, they will make a proactive wellbeing call to the alarm user's next of kin. If Taking Care cannot speak with the next of kin, they will call the alarm user to check they are OK.
Taking Care will explain there has been a change to the pattern of use that may indicate a potential concern. This helps family members and loved ones proactively manage health and independence by making them aware of the change so they can decide if further support is needed. Taking Care may also check if there has been a change in circumstances and that the customer's details are up-to-date to ensure the best possible service in an emergency.
To ensure Taking Care deliver the best possible service to you and your family, after you have received your order they will collect some additional information. This includes who you would like Taking Care to contact in an emergency, such as family members or neighbours, and whether they are the personal alarm user's next of kin.
Your order confirmation email will include a link to an online account setup form. You can access the online account setup form here or you can provide this information by telephone by calling Taking Care's Customer Services team on freephone 0800 085 8032. Lines are open Monday – Friday, 9am – 5pm.
Taking Care will also ask if the personal alarm user has any medical conditions. so they can arrange the best help in an emergency. If the personal alarm user has a key safe, Taking Care will ask for the code and location so they can quickly, and conveniently arrange help if the door cannot be answered. Taking Care will only ever give the code to the emergency services.
There is no additional cost to ActiveAlert. It is included with all Age Co personal alarms to support the independence and wellbeing of personal alarm users.
ActiveAlert is a free and supplementary addition to the personal alarm service, excluding Personal Alarm Watch and Taking Care Sense products.
Yes. If you would like to opt out of the service please contact Taking Care's Customer Services team who will be happy to help. To opt out please call Taking Care's Customer Services team on freephone 0800 085 8032. Lines are open Monday – Friday, 9am – 5pm.
Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by contacting Taking Care's Customers Services with their customer number. Email activealertoptin@ppptakingcare.co.uk or call 0800 085 8032. Lines are open Monday – Friday, 9am – 5pm.
† ActiveAlert looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch and Taking Care Sense products. Taking Care do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@ppptakingcare.co.uk or calling 0800 085 8032 with their customer number. Taking Care reserve the right to change, amend or remove any part of this service at any time and without notice.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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