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Smart watch for elderly

Get help anywhere, 24 hours a day from £16.83 per month (£20.20 including VAT)

The stylish smartwatch is perfect if you enjoy being active outside and would like reassurance that you can call for help at the touch of a button.

It has an emergency button on the front, which you can press to speak with Taking Care's Emergency Resolution team through the watch, 24-hours a day. If you need further help, the Emergency Resolution team will call your friends, family or emergency services.

The watch includes GPS tracking so the Emergency Resolution team know where you are in an emergency. It works in the home, garden and out and about.^ 

  • Stay active and independent: the watch tracks your daily steps, encouraging you to remain active and healthy.
  • Stay safe away from home: you can choose to set up GPS safe zones so your loved ones are alerted if the watch moves outside of preset locations.
  • Ready to use out of the box: no setup or mobile app needed, unlike some personal alarm watch models.

The life-saving alarm service is provided by Taking Care, the first Which? Trusted Trader approved personal alarm service in the UK.

Smart watch for elderly

Try it yourself with a 30-day money back guarantee

Elderly lady wearing personal alarm wrist watch

How the Personal Alarm Watch works

  • You wear it just like a normal watch. Press the emergency button on the front, any time of the day or night, to speak with Taking Care's Emergency Resolution team through the in-built speaker and microphone.
  • They can help with any emergency and will call family, friends or the emergency services if further help is needed.
  • The watch includes GPS tracking so the Emergency Resolution team will know where you are in an emergency.
  • With GPS tracking, family members can view the current GPS device location and location history through a secure website, if you choose to give them access.
  • The watch has a pedometer that tracks the number of steps taken each day.

Unlike in-home personal alarms, a base unit is not needed and you don't need a telephone landline either. It is ready to use out of the box, without any installation or setup.

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Elderly lady wearing personal alarm wrist watch

Personal Alarm Watch features and benefits

Get help from anywhere in the UK

Get help from anywhere in the UK

Get help wherever there is a
mobile network. A pre-fitted
multi-network SIM is included in the watch that switches between networks to find the strongest signal.

Speak directly through the watch

Speak directly through the watch

You can speak with Taking Care's 24-hour Emergency Resolution team through the microphone and speaker built into the watch. They will help resolve any emergency, at home or when you are out-and-about.

Accurate GPS tracking

Accurate GPS tracking

GPS tracking is accurate to around 10 metres / 32 ft and updated
every 4 minutes when moving. The Emergency Resolution team can direct help to your location, even if you are unable to speak.

GPS safe zones

GPS safe zones

If you choose to, the watch can
automatically alert friends or family when it moves outside of pre-set locations.Taking Care can set up GPS safe zones if you would like this feature enabled.

View the GPS location online

View the GPS location online

You can give friends or family
access to a secure website to view the GPS device's location
coordinates and history. Taking Care can arrange this for you at no extra cost.

Daily step count

Daily step count

The watch has a pedometer that tracks the number of steps you take each day, encouraging you to remain active.

Charges in just 1 hour

Charges in just 1 hour

The battery fully charges in an hour and lasts approximately 16 - 18 hours. The display status shows the battery level and a magnetic charger is included that locks against the back of the watch so it is easy to charge.

Ready to use straight away

Ready to use straight away

A multi-network SIM is pre-fitted so the watch is ready to use out of the box. An easy-to-follow user guide is provided with the watch.

Save 10% with the annual subscription plan

Choose the monthly or annual subscription with confidence you can return the Personal Alarm Watch within 30 days and Taking Care will refund the full cost of your order.

Monthly subscription

Purchase and setup cost £95
(£114.00 including VAT)
Monthly subscription £16.83 per month
(£20.20 including VAT)
Next working day delivery† Free
12 month warranty and repair Free

Annual subscription: Get 10% off and save £24.29 including VAT.

Purchase and setup cost £95
(£114 including VAT)
Annual subscription £181.76
(£218.11 including VAT)
Next working day delivery† Free
12 month warranty and repair Free

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You may not need to pay VAT on your order

94% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.

How to pay your subscription

The subscription for the monitoring service is paid by Direct Debit.

  1. Click Buy Now to choose the monthly or annual subscription.
  2. You can choose how you would like to pay the setup cost and first subscription payment.
  3. You can either pay by debit or credit card and setup the Direct Debit Instruction later. Or you can choose to include the setup cost in your first Direct Debit payment.
  4. Once your order is confirmed, please complete the Direct Debit form.
  5. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

 

Frequently Asked Questions

Do I own the Personal Alarm Watch?

Yes. Unlike the Classic Personal Alarm, Classic Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch. The subscription you pay is for the 24-hour monitoring. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.

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What is included with my order?

Your order includes the Personal Alarm Watch, charging cable and plug. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Next working day delivery is included free of charge. A 12-month warranty is also included.

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What is included with the subscription?

The subscription includes 24-hour monitoring by the Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.

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Does the Personal Alarm Watch detect falls?

No, this personal alarm does not detect falls. If you would like a GPS alarm with fall detection, please consider the Taking Care Anywhere.

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Does the Personal Alarm Watch work anywhere?

Like other GPS personal alarm models it uses 3G mobile networks and will work anywhere in the UK where there is a 3G mobile network, except the Channel Islands and Isle of Man. As it requires a network signal to communicate, it can be affected by atmospheric conditions, radio interference, buildings and other forms of interference that block the pendants connection to GPS satellites.

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How do the safe zones work?

Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Personal Alarm Watch moves outside of pre-set safe zone locations. Taking Care can set these up for you at no extra charge if you contact Customer Services once you have received your order.

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Can I wear the Personal Alarm Watch in the bath or shower?

No, the watch is not water resistant so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water resistant and includes fall detection.

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How can loved ones view the GPS location of the Personal Alarm Watch?

If you choose to give them access, your loved ones can log on to a secure website to view the current GPS device location and location history. They can access the website using a computer, tablet or mobile phone. You are in control of whether others can log on to view the GPS device location. If you would like to set this up, Taking Care will be happy to arrange this for you.

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Who else can view the GPS location of the Personal Alarm Watch?

Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.

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How do I make an emergency alarm call?

To call Taking Care’s Emergency Resolution team, press the SOS button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.

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How often does the Personal Alarm Watch update its GPS coordinates?

It updates its GPS coordinates every 4 minutes so Taking Care’s Emergency Resolution Team can accurately identify the location of the device.

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I have a pacemaker. Can I still use the Personal Alarm Watch?

Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.

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Is the delivery, warranty and repair service free of charge?

Yes. Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.

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What is covered by the 12 month warranty?

In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.

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Trusted by alarm users and their families

Supporting Age UK with Personal Alarms

Age UK is the country's leading charity dedicated to helping everyone make the most of later life.

Age UK provide information and support for older people when they need it most. The charity champions the rights of the older people and campaigns to tackle issues such as loneliness and mental health.

Age UK also provides information and advice lines and a local network of volunteers to offer vital community support. 

By buying an Age Co personal alarm, you are supporting the charity work that Age UK do. In fact, donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year.

Age Co is the name given to the products and services Age UK offer that can help older people remain independent and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.

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