Get help from anywhere in the UK
Get help wherever there is a mobile network. A pre-fitted multi-network SIM is included in the watch that switches between networks to find the strongest signal.
Peace of mind for £23.99 per month (£28.79 including VAT)
The stylish smartwatch is perfect if you enjoy being active outside and would like reassurance that you can call for help at the touch of a button.
By pressing the emergency button on the front you can speak with Taking Care's Emergency Resolution team through the watch, 24-hours a day. If you need further help, the Emergency Resolution team will call your friends, family or emergency services.
The watch includes GPS tracking so the Emergency Resolution team know where you are in an emergency. It works in the home, garden and whilst you're out and about.**
The life-saving alarm service is provided by Taking Care, the first Which? Trusted Trader approved personal alarm service in the UK.
Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. To ensure personal alarm customers are supported during and after the switchover, Taking Care have tested the full Age Co Personal Alarm product range in Openreach's laboratory with the leading telephone providers' networks including BT, Sky, TalkTalk and others.
"Digital Alarms" are future proof and do not rely on a telephone landline. They will not be affected by the switchover to digital phone lines. All calls and data are included in the subscription.
"Landline Alarms" connect to a traditional telephone landline but have been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your alarm. For more information, you can speak with the Taking Care Sales team by calling 0800 085 7371. Lines are open Monday – Friday, 8am - 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
How the Personal Alarm Watch works
Unlike in-home personal alarms, a base unit is not needed and you don't need a telephone landline either. It is ready to use out of the box, without any installation or setup.
Get help wherever there is a mobile network. A pre-fitted multi-network SIM is included in the watch that switches between networks to find the strongest signal.
You can speak with Taking Care's 24-hour Emergency Resolution team through the microphone and speaker built into the watch. They will help resolve any emergency, at home or when you are out-and-about.
GPS tracking is accurate to around 10 metres / 32 ft and updated every 5 minutes when moving. The Emergency Resolution team can direct help to your location, even if you are unable to speak.
If you choose to, the watch can automatically alert friends or family when it moves outside of pre-set locations. Taking Care can set up GPS safe zones if you would like this feature enabled.
You can give friends or family access to a secure website to view the GPS device's location coordinates and history. Taking Care can arrange this for you at no extra cost.
The watch has a pedometer that tracks the number of steps you take each day, encouraging you to remain active.
The battery fully charges in 90 minutes and lasts approximately 48 hours. The display status shows the battery level and a magnetic charger is included that locks against the back of the watch so it is easy to charge. We recommend you charge it daily.
A multi-network SIM is pre-fitted so the watch is ready to use out of the box. An easy-to-follow user guide is provided with the watch.
If you have a question, we're happy to help. Call Taking Care on 0800 085 8032, Monday – Friday, 9am – 6pm.
Choose the monthly or annual subscription with confidence you can return the Personal Alarm Watch within 30 days and Taking Care will refund the full cost of your order. Subscription includes rental of the personal alarm equipment.
Monthly subscription
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Monthly subscription | £23.99 per month (£28.79 including VAT) |
| Next working day delivery*** | Free |
| 12 month warranty and repair | Free |
Annual subscription
Get 1 month free every year when you pay annually by Direct Debit and save £28.79 including VAT.^
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Annual subscription | £263.89
(£316.67 including VAT) Includes 1 month free^ |
| Next working day delivery*** | Free |
| 12 month warranty and repair | Free |
91% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.
The subscription for the monitoring service is paid by Direct Debit.
Yes. Unlike the rented Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch outright. The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the monitored alarm service.
Your order includes the Personal Alarm Watch, charging cable and plug. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Delivery is included free of charge. A 12-month warranty is also included.
The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.
If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.
No, this personal alarm does not detect falls. If you would like a GPS alarm with fall detection, please consider the Taking Care Anywhere.
The Personal Alarm Watch uses 2G mobile networks and will work anywhere in the UK where there is a 2G mobile network, except the Channel Islands and Isle of Man. As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites.
Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Personal Alarm Watch moves outside of pre-set safe zone locations. Taking Care can set these up for you at no extra charge if you contact Customer Services once you have received your order.
No, the watch is not water resistant so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water resistant and includes fall detection.
If you choose to give them access, your loved ones can log on to a secure website to view the current GPS device location and location history. They can access the website using a computer, tablet or mobile phone. You are in control of whether others can log on to view the GPS device location. If you would like to set this up, Taking Care will be happy to arrange this for you free of charge.
Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.
To call Taking Care’s Emergency Resolution team, press the SOS button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.
It updates its GPS coordinates every 5 minutes so Taking Care’s Emergency Resolution Team can accurately identify the location of the device.
The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Personal Alarm Watch.
If ordering online, you pay for the one-off setup cost by debit or credit card. The subscription is paid separately by Direct Debit. The Direct Debit form is shown once you have completed your order and a link to the form is also included in your order confirmation email. If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.
Delivery is free of charge. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.
AgeCo Limited is 100% owned by Age UK and offers products and services designed to help people make the most of later life, retain their independence and live securely.
Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.
Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.
In the last 5 years Age Co has donated more than £12m to Age UK.
^ 1 month free every year, applies to new personal alarm customers only when you pay annually by Direct Debit and order online or by phone. Any refund will be calculated on a pro-rata basis. Offer subject to change and may be withdrawn at any time.
** The Personal Alarm Watch will work from any location in the UK, excluding the Channel Islands and Isle of Man, where there is a 2G cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. A GPS satellite network must be available for the GPS pendant to determine its location.
^^ 91% of current Taking Care customers qualified for VAT exemption in January 2025.
*** Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48-hour delivery available.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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Rated Excellent
