The stylish smartwatch is perfect if you enjoy being active outside and would like reassurance that you can call for help at the touch of a button.
By pressing the emergency button on the front you can speak with Taking Care's Emergency Resolution team through the watch, 24-hours a day. If you need further help, the Emergency Resolution team will call your friends, family or emergency services.
The watch includes GPS tracking so the Emergency Resolution team know where you are in an emergency. It works in the home, garden and whilst you're out and about.^
The life-saving alarm service is provided by Taking Care, the first Which? Trusted Trader approved personal alarm service in the UK.
How the Personal Alarm Watch works
Unlike in-home personal alarms, a base unit is not needed and you don't need a telephone landline either. It is ready to use out of the box, without any installation or setup.
Get help wherever there is a
mobile network. A pre-fitted
multi-network SIM is included in the watch that switches between networks to find the strongest signal.
You can speak with Taking Care's 24-hour Emergency Resolution team through the microphone and speaker built into the watch. They will help resolve any emergency, at home or when you are out-and-about.
GPS tracking is accurate to around 10 metres / 32 ft and updated
every 4 minutes when moving. The Emergency Resolution team can direct help to your location, even if you are unable to speak.
If you choose to, the watch can
automatically alert friends or family when it moves outside of pre-set locations.Taking Care can set up GPS safe zones if you would like this feature enabled.
You can give friends or family
access to a secure website to view the GPS device's location
coordinates and history. Taking Care can arrange this for you at no extra cost.
The watch has a pedometer that tracks the number of steps you take each day, encouraging you to remain active.
The battery fully charges in an hour and lasts approximately 16 - 18 hours. The display status shows the battery level and a magnetic charger is included that locks against the back of the watch so it is easy to charge.
A multi-network SIM is pre-fitted so the watch is ready to use out of the box. An easy-to-follow user guide is provided with the watch.
Choose the monthly or annual subscription with confidence you can return the Personal Alarm Watch within 30 days and Taking Care will refund the full cost of your order.
Monthly subscription
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Monthly subscription | £17.15 per month (£20.58 including VAT) |
| Next working day delivery† | Free |
| 12 month warranty and repair | Free |
Annual subscription: Get 10% off and save £24.70 including VAT.
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Annual subscription | £185.22 (£222.26 including VAT) |
| Next working day delivery† | Free |
| 12 month warranty and repair | Free |
94% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.
The subscription for the monitoring service is paid by Direct Debit.
Yes. Unlike the Classic Personal Alarm, Classic Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch. The subscription you pay is for the 24-hour monitoring. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.
Your order includes the Personal Alarm Watch, charging cable and plug. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Next working day delivery is included free of charge. A 12-month warranty is also included.
The subscription includes 24-hour monitoring by the Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.
No, this personal alarm does not detect falls. If you would like a GPS alarm with fall detection, please consider the Taking Care Anywhere.
The Personal Alarm Watch uses 2G mobile networks and will work anywhere in the UK where there is a 2G mobile network, except the Channel Islands and Isle of Man. As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites. You can check predicted coverage in your area on the Ofcom website.
Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Personal Alarm Watch moves outside of pre-set safe zone locations. Taking Care can set these up for you at no extra charge if you contact Customer Services once you have received your order.
No, the watch is not water resistant so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water resistant and includes fall detection.
If you choose to give them access, your loved ones can log on to a secure website to view the current GPS device location and location history. They can access the website using a computer, tablet or mobile phone. You are in control of whether others can log on to view the GPS device location. If you would like to set this up, Taking Care will be happy to arrange this for you free of charge.
Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.
To call Taking Care’s Emergency Resolution team, press the SOS button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.
It updates its GPS coordinates every 4 minutes so Taking Care’s Emergency Resolution Team can accurately identify the location of the device.
Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.
Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.
In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.
AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.
Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.
Age UK provides information and support to older people in need. The charity champions the rights of older people and campaigns to tackle issues such as loneliness and mental health. Age UK also provides information and advice lines, a befriending service, and uses a network of
local volunteers to offer vital community support.
In the financial year 2021/22, Age Co donated £6.2m to Age UK from the sale of products and services under the Age Co name.
* If you call the 0800 number, you will be dealing with Taking Care. Calls may be recorded for monitoring and quality purposes.
** Average alarm call response time from January - December 2020 Emergency Resolution Centre call statistics.
^ The Personal Alarm Watch will work from any location in the UK, excluding the Channel Islands and Isle of Man, where there is a 2G cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. A GPS satellite network must be available for the GPS pendant to determine its location.
† Free next working day delivery available in England and Wales for self-install orders received before 1pm, Monday – Friday. For other areas, 48 hour delivery available.
^^ 94% of current Taking Care customers qualified for VAT exemption in January 2020.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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