Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. To ensure personal alarm customers are supported during and after the switchover, Taking Care have tested the full Age Co Personal Alarm product range in Openreach's laboratory with the leading telephone providers' networks including BT, Sky, TalkTalk and others.
"Digital Alarms" are future proof and do not rely on a telephone landline. They will not be affected by the switchover to digital phone lines. All calls and data are included in the subscription.
"Landline Alarms" connect to a traditional telephone landline but have been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your alarm. For more information, you can speak with the Taking Care Sales team by calling 0800 085 7371. Lines are open Monday – Friday, 8am - 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
If you, or the person you are ordering for, have a condition that requires medication or are registered disabled you may not have to pay VAT on your order.
Before you complete your order, you will be asked for some details of the person using the alarm so Taking Care can provide the best possible response in an emergency. Purchase of the Personal Alarm Watch is included in the set-up cost.
| Excl VAT | Incl VAT | |
|---|---|---|
|
Set-up cost Includes setting up your account and registering you as a customer. |
£99.99 | £119.99 |
| Monthly subscription | £21.99 | £26.39 |
| 12 month warranty | FREE | FREE |
|
Next working day delivery ✝
Available in England & Wales. Weekday orders placed before 1pm. |
FREE | FREE |
You can choose to pay the alarm monitoring subscription monthly or annually. If you choose the annual subscription by Direct Debit, you will get 1 month free every year.^
Taking Care will ask you to complete a Direct Debit Instruction once you have completed your order. The Direct Debit can be paid by yourself, the alarm user or another family member or friend.
Get 1 month free every year when you pay annually by Direct Debit and save £21.99 (£26.39 including VAT).^
If you need assistance it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home without causing damage. A key safe is a secure, weatherproof box to keep a set of keys outside your home. It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key. Please ensure you have a spare key ready to store in your key safe.
Unlike personal alarms, key safes are not eligible for VAT exemption under the current UK government rules. You can find out more about key safes here.
Taking Care provide instructions to fit your key safe. You will need a power drill, 5mm drill bit suitable for masonry and a T30 Torx screwdriver.
With a key safe, there is always a way to get help to you in an emergency at home.
You do not need to pay VAT on some goods, including personal alarms, if you, or the person you are ordering for, have a condition that requires regular medication, are chronically sick or are registered disabled.
Key safes are not VAT exempt so you will have to pay VAT on this part of your order if you add a key safe to your package.
94% of customers do not need to pay VAT on their personal alarm orders. If you think you are exempt from paying VAT, you will be asked to provide a short summary during the check-out process. Taking Care may contact you later to confirm your VAT exemption status.
You can check the VAT exemption web page for a list of example medical conditions that are applicable. Common conditions include chronic sickness, such as diabetes, as well as arthritis, cardiac failure, glaucoma and stroke.
You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled. Read more about VAT exemption.
£121.98
Including VAT of £0.00
You have selected to pay the ongoing subscription monthly.
92% of customers do not need to pay VAT on their orders, this also includes the installation cost if you choose this option. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may be able to qualify for VAT exemption.
Check the VAT exemption guide for advice.
Unlike personal alarms, key safes are not eligible for VAT exemption under the current UK government rules. If you order a key safe with your personal alarm, you will always pay VAT on this part of your order.
Yes. If the Personal Alarm Watch is lost or damaged, you would need to order a replacement to continue benefiting from the 24 hour monitored alarm service.
The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Personal Alarm Watch.
Your order includes the Personal Alarm Watch, charging cable and plug. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Delivery is included free of charge. A 12-month warranty is also included.
Once you have submitted your order online, you will be taken to a page in order to complete a Direct Debit instruction form. In case you are not able to complete this straight away, a link to the form will also be sent within your order confirmation email.
Your order confirmation email will also include a link to an online account setup form. Please complete and submit this form so that Taking Care have the following details available in case an emergency alarm call is made:
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Emergency contacts – so Taking Care know who to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts are keyholders that can access your home in an emergency.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you provide a mobile number, Taking Care will send you an SMS message to let you know your personal alarm is on its way.
You have the right to cancel within 30 days of purchase and Taking Care will refund your order once the equipment is returned.
The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be set up over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
When you place your order online, you will have two payment options to choose from. You can choose to pay the set up cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.
Or you may prefer to pay the one-off set up cost and first subscription payment by debit or credit card and set up the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.
Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
Yes, you can nominate a day for your delivery or pay an additional £4.99 for Saturday delivery if the delivery address is in England or Wales. Please call 0800 085 8032 to arrange this.
If you change your address, telephone number or there are changes to your medical conditions or key holders' contact information, please call 0800 085 8032 straight away. Taking Care rely on this information being correct so they can arrange assistance for you if you need it.
Everything you need to use the Personal Alarm Watch is included in your order. Taking Care will also ask you for some emergency contact numbers who they can contact for you if you need help.
If you already have a key safe they will ask for the code and location so if necessary this information can be passed onto the emergency services.
Taking Care want to be able to arrange the best help for you in an emergency so they will also ask if you have any medical conditions.
* Subscription will remain the same until 1st January 2026 for new customers who sign up before 1st April 2025. Offer subject to change and may be withdrawn at any time.
^ 1 month free every year, applies to new personal alarm customers only when you pay annually by Direct Debit and order online or by phone. Any refund will be calculated on a pro-rata basis. Offer subject to change and may be withdrawn at any time.
† Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48-hour delivery available.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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