Ready to use out of the box
Taking Care Sense is discreet with no cameras or microphones.
You simply place it in the kitchen out of direct sunlight so it can monitor environmental changes 24-hours a day.
The home monitor detects changes in activity so you know if there is a problem
From £11.49 per month (£13.79 including VAT) when part of a personal alarm package
Taking Care Sense is a small home monitor with alerts, wellbeing checks and weekly email summaries that help you support the independence of a loved one.
The home monitor is a good solution if you are concerned that a loved one may not always wear a personal alarm pendant or you would like extra reassurance that they are safe and well.
You can add Taking Care Sense to a personal alarm package or order it as a standalone solution.
If you are already an Age Co Personal Alarm customer, call Customer Services on freephone 0800 085 8032 Monday - Friday, 9am - 5pm, to add Taking Care Sense to your existing subscription.
Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. To ensure personal alarm customers are supported during and after the switchover, Taking Care have tested the full Age Co Personal Alarm product range in Openreach's laboratory with the leading telephone providers' networks including BT, Sky, TalkTalk and others.
"Digital Alarms" are future proof and do not rely on a telephone landline. They will not be affected by the switchover to digital phone lines. All calls and data are included in the subscription.
"Landline Alarms" connect to a traditional telephone landline but have been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your alarm. For more information, you can speak with the Taking Care Sales team by calling 0800 085 7371. Lines are open Monday – Friday, 8am - 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
When you do not live close to your loved ones, it is reassuring to know there is a way to monitor their wellbeing.
You can also choose to receive a weekly email summary so you can review changes in activity and room temperature in the kitchen.
Taking Care Sense is discreet with no cameras or microphones.
You simply place it in the kitchen out of direct sunlight so it can monitor environmental changes 24-hours a day.
Taking Care Sense has a 3-year battery life. You don't need to remember to charge it and there is no pendant to wear.
When the battery needs replacing, Taking Care are automatically alerted and will send a replacement device free of charge.
Behaviour routines are recorded based on the use of the kettle, washing up, windows and doors being opened and central heating.
Taking Care Sense identifies changes to these routines. For example, if your loved one is not out of bed and making breakfast at the time they normally do.
When a change in daily routine is detected, Taking Care's Resolution Team are alerted. They will call the home between 8am and 10pm, 365 days a year.
If there is no response, a nominated person such as a family member is called, who can then arrange to check to make sure everything is OK.
If the temperature is below 14 degrees for a 12-hour period, the Resolution Team will call the nominated contacts between 9am to 5pm (Monday to Friday, excluding Bank Holidays).
The nominated contacts can then check with the family member that everything is OK.
Trusted contacts can be sent a weekly email that helps identify changes in daily routine. The email shows a summary of daily activity in the kitchen, including the time of the first and last activity detected.
The report also highlights the recorded highs and lows of temperature in the home.
Taking Care Sense uses a dedicated network, similar to a mobile phone network, designed for devices that send small amounts of data.
It does not rely on Wi-Fi or broadband and all network costs are included in the subscription.
Taking Care Sense will fit through the letterbox so you won't need to sign for the delivery or wait at home for a courier.
If you have a question, we're happy to help. Call Taking Care on freephone 0800 085 8032, Monday – Friday, 9am – 6pm.
Order online or by phone. Taking Care Sense has a 30-day money back guarantee.
Order with confidence you can return Taking Care Sense within 30 days and Taking Care will refund the full cost of your order. Subscription includes rental of the equipment.
| Setup cost | £9.99 (£11.99 including VAT) |
| Subscription | £11.49 per month (£13.79 including VAT) |
| Next working day delivery^ | Free |
| Lifetime warranty and repair | Free |
| Setup cost | £29.99 (including VAT) |
| Subscription | £16.99 per month (including VAT) |
| Next working day delivery^ | Free |
| Lifetime warranty and repair | Free |
If you, or the person who will be using the service, are buying Taking Care Sense with a personal alarm you may be eligible for VAT exemption, for example if you have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. Find out more.
When ordered as a standalone product, Taking Care Sense does not qualify for VAT exemption under UK government rules because it does not include a personal alarm so the price will include VAT.
The subscription for the monitoring service is paid by Direct Debit.
Yes. Taking Care Sense does not have a button that you press in an emergency so Taking Care are not able to call the Emergency Services if an issue is detected. Therefore, you should have at least one person who is a nominated contact that Taking Care can call.
Your order confirmation email will include a link to an online account setup form. Use this form to provide the details of the nominated contacts, including their email addresses if you would like them to receive the weekly email summary of activity and temperature extremes.
Taking Care Sense detects changes in room environment and temperature. There are no cameras or microphones. The device learns the user’s behaviour patterns through changes in room environment and temperature. Typical behaviour patterns are recorded based on the use of a kettle, washing up, windows and doors being opened and use of the central heating.
Taking Care Sense monitors activity patterns and the home environment 24-hours a day, 7 days a week.
When Taking Care's Resolution Team are notified of a change to the usual pattern of daily living activity, they will call the household between 8am and 10pm (365 days a year). If there is no response, Taking Care’s Resolution Team will call a nominated person such as a family member or friend who can then arrange to check on the household to make sure all is well.
If the temperature is below 14 degrees for a 12-hour period, the Resolution Team will call next of kin between 9am to 5pm (Monday to Friday, excluding Bank Holidays).
A summary of activity and temperature extremes can be sent by email to family members once a week. You can use this email to help manage your loved one's wellbeing. The email shows:
The time of the first and last activity detected in the kitchen: This information helps you to identify changes to your loved one’s morning or night-time routine.
The number of times activity was detected in the kitchen: This shows how many times your loved one has gone into the kitchen each day, for example to eat or drink. Changes in activity may indicate a change in health or wellbeing that you may not be aware of. Daytime and night-time activity is shown in the email.
Lowest temperature in the kitchen: Older adults are more sensitive to extreme temperatures. Taking Care Sense monitors the temperature in the kitchen where it is placed. Low temperatures may be linked to a decrease in the use of heating or a window or door left open. The summary may be particularly useful if you are concerned about fuel poverty or insufficient use of central heating.
Highest temperature in the kitchen: High temperatures can be a risk to health in warmer months. High temperatures may also indicate central heating systems are not working correctly or other heat sources have been left on.
Your order confirmation email will include a link to an online account setup form. Use this form to provide the details of the nominated contacts who you would like to receive the weekly email summary.
Taking Care Sense is 8.6cm wide x 8.6cm long x 2.6cm deep (3.4 inches x 3.4 inches x 1 inch).
Taking Care Sense must be placed in the kitchen and out of direct sunlight so it can detect environmental changes based on activity.
A battery is pre-fitted and will last approximately 3 years. Taking Care will be notified automatically when the battery is running low and will send a replacement device free of charge.
If Taking Care Sense stops working or there is an error then Taking Care are automatically alerted. Unlike a personal alarm, there is no need to test the device.
No. Taking Care Sense uses a special low-power wide-area network, specifically designed for low-powered devices that send small amounts of data. There is no SIM card to top-up or extra mobile network costs. All costs are included in the subscription.
Taking Care Sense is ready to use straight out of the box and a user guide is included. Taking Care Sense should be placed in the kitchen, on top of a cabinet or shelf and out of direct sunlight.
The set-up cost includes setting up your account with Taking Care and registering you as a customer. You will need to set up Taking Care Sense yourself. The set-up cost does not include any in-person installation assistance.
The subscription includes monitoring and well-being checks, as well as an optional weekly email summary of activity and temperature extremes. All network costs are included and a lifetime warranty and repair, including if the battery charge runs low, is also included.
Call Taking Care on 0800 085 8032 to speak to the Customer Services team who will arrange for Taking Care Sense to be added to your personal alarm subscription. Customer Services are open Monday – Friday, 9am – 5pm.
You do not own the Taking Care Sense device, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag.
Delivery is free and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care is unable to deliver to within 24 hours, a 48-hour delivery is offered instead. Taking Care Sense will fit through the letterbox, so you won't need to sign for the delivery or wait at home for a courier.
In the event of a fault or if the Taking Care Sense battery needs replacing, Taking Care will fix the issue free of charge.
AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely.
Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.
Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.
In the last 5 years Age Co has donated more than £12m to Age UK.
^ Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48 hour delivery available.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
PA1009R2JUL24
Rated Excellent
