If you, or the person you are ordering for, have a condition that requires medication or are registered disabled you may not have to pay VAT on your order.
Before you complete your order, you will be asked for some details of the person using the alarm so Taking Care can provide the best possible response in an emergency. Please note, the fall alarm may not detect every fall as it is designed to detect hard, unobstructed falls.
| Excl VAT | Incl VAT | |
|---|---|---|
|
Set-up cost
Includes registration |
£69.00 | £82.80 |
|
Monthly subscription
Equivalent to £5.65 per week |
£24.47 | £29.36 |
| Lifetime warranty | FREE | FREE |
|
Next working day delivery ✝
Available in England & Wales |
FREE | FREE |
You can choose to pay the alarm monitoring subscription monthly or annually. If you choose the annual option, you will save 10% on the subscription cost.
Taking Care will ask you to complete a Direct Debit Instruction once you have completed your order. The Direct Debit can be paid by yourself, the alarm user or another family member or friend.
Get 10% off when you pay annually and save £29.36 (£35.18 including VAT).
Select which wearable option you would like for your falls pendant and alarm pendant. You can choose to wear them around your wrist or neck. Taking Care will setup your pendants with your preferred wearable option.
We will set-up your falls pendant and alarm pendant with your preferred wearable option.
You can add a second user who lives at the same address and Taking Care will send you two falls pendants.
Add a second user who lives at the same address and receive two fall alarm pendants.
If you need assistance it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home without causing damage. A key safe is a secure, weatherproof box to keep a set of keys outside your home. It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key. Please ensure you have a spare key ready to store in your key safe.
Unlike personal alarms, key safes are not eligible for VAT exemption under the current UK government rules. You can find out more about key safes here.
Taking Care provide instructions to fit your key safe. You will need a power drill, 5mm drill bit suitable for masonry and a T30 Torx screwdriver. If you would like someone to fit your key safe, add the installation service to your order. One of the Taking Care team will fit your key safe, setup your personal alarm and show you how it works.
With a key safe, there is always a way to get help to you in an emergency at home.
If you select the installation service, Taking Care will setup your personal alarm, register it with the monitoring service and show you how it works. If you order a key safe, they'll fit that too. (Please ensure you have a spare key ready to store in your key safe).
Taking Care will call you within one working day to arrange a suitable time for the installation. There are morning or afternoon appointments and the alarm can normally be installed within five working days.
One of the Taking Care team will bring everything with them so you will not receive your order in the post. They will setup your personal alarm, answer any questions you have and make sure you are happy with the system.
Installation service is not available in Scotland, Isle of Man or the Scilly Islands. You can find out more about the installation service here.
One of the Taking Care team will visit your home to set up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too.
You do not need to pay VAT on some goods, including personal alarms, if you, or the person you are ordering for, have a condition that requires regular medication, are chronically sick or are registered disabled.
Key safes are not VAT exempt so you will have to pay VAT on this part of your order if you add a key safe to your package.
94% of customers do not need to pay VAT on their personal alarm orders. If you think you are exempt from paying VAT, you will be asked to provide a short summary during the check-out process. Taking Care may contact you later to confirm your VAT exemption status.
You can check the VAT exemption web page for a list of example medical conditions that are applicable. Common conditions include chronic sickness, such as diabetes, as well as arthritis, cardiac failure, glaucoma and stroke.
You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled. Read more about VAT exemption.
94% of customers do not need to pay VAT on their orders**, this also includes the installation cost if you choose this option. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may be able to qualify for VAT exemption.
Check the VAT exemption guide for advice.
Unlike personal alarms, key safes are not eligible for VAT exemption under the current UK government rules. If you order a key safe with your personal alarm, you will always pay VAT on this part of your order.
Your order includes the fall alarm with your choice of neck or wrist strap, a free back-up alarm pendant, the alarm base unit and power adapter. The landline fall alarm includes a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.
You can select which wearable option you prefer when ordering. If you are already a Taking Care customer and would like to add a fall alarm to your personal alarm service, call Taking Care on 0800 085 8032*.
Once you have submitted your order online, you will be taken to a page in order to complete a Direct Debit instruction form. In case you are not able to complete this straight away, a link to the form will also be sent within your order confirmation email.
Your order confirmation email will also include a link to an online account setup form. Please complete and submit this form so that Taking Care have the following details available in case an emergency alarm call is made:
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Emergency contacts – so Taking Care know who to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts are keyholders that can access your home in an emergency.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you place your order before 1pm Monday - Friday then your order will be shipped as next working day delivery to postcodes in England and Wales only. For other areas, delivery time will be 48 hours instead.
If you provide a mobile number, Taking Care will send you an SMS message to let you know your personal alarm is on its way.
You have the right to cancel within 30 days of purchase and Taking Care will refund your order once the equipment is returned.
The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.
Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.
Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.
You can nominate a day for your delivery or pay an additional £4.99 for Saturday delivery. Please call 0800 085 8032* to arrange.
If you change your address, telephone number or there are changes to your medical conditions or key holders contact information, please call 0800 085 8032* straight away. Taking Care rely on this information being correct so they can arrange assistance for you if you need it.
Please call Customer Services on 0800 085 8032* and speak to one of the team.
You simply wear it on the wrist like a watch. To minimise false alarms, it should be worn on the least dominant side i.e. a right handed person should wear it on their left wrist and vice-versa. It can also be worn around the neck as a pendant.
You can cancel any false alerts by covering the sensor. Taking Care will always contact you to make sure you are OK if they receive an alert.
The Age Co Fall Alarm needs a modern phone socket and a mains electricity socket nearby (within 10 feet).
The Age Co Landline-Free Fall Alarm does not need a phone socket. It uses a multi-network SIM card in the alarm base unit to call the Emergency Resolution Centre instead of using a telephone landline. It will need a mains electricity socket nearby (within 10 feet).
Taking Care will also ask you for some emergency contact numbers who they can contact for you if you need help. If you already have a key safe they will ask for the code and location so if necessary this information can be passed onto the emergency services.
Taking Care want to be able to arrange the best help for you in an emergency so they will also ask if you have any medical conditions.
The fall sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button on the pendant each time that you fall.
The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.
Yes, the fall alarm will work up to 75 metres / 246ft from the alarm base unit.‡ As part of the set up, you will be asked to test the range from different locations by a Taking Care advisor so you are confident of getting help around the home.
The fall alarm pendant has a long two year battery life, depending on use. It performs a daily self-test and has a low battery reporting function so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.
Yes, the pendant is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). You can wear the fall alarm in the bathroom and shower, which is where slips are common.
You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag.
£69.00
Including VAT of £0.00
You are exempt from paying VAT
You have selected to pay the ongoing subscription monthly.
94% of customers do not need to pay VAT on their orders**, this also includes the installation cost if you choose this option. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may be able to qualify for VAT exemption.
Check the VAT exemption guide for advice.
Unlike personal alarms, key safes are not eligible for VAT exemption under the current UK government rules. If you order a key safe with your personal alarm, you will always pay VAT on this part of your order.
Your order includes the fall alarm with your choice of neck or wrist strap, a free back-up alarm pendant, the alarm base unit and power adapter. The landline fall alarm includes a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.
You can select which wearable option you prefer when ordering. If you are already a Taking Care customer and would like to add a fall alarm to your personal alarm service, call Taking Care on 0800 085 8032*.
Once you have submitted your order online, you will be taken to a page in order to complete a Direct Debit instruction form. In case you are not able to complete this straight away, a link to the form will also be sent within your order confirmation email.
Your order confirmation email will also include a link to an online account setup form. Please complete and submit this form so that Taking Care have the following details available in case an emergency alarm call is made:
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Emergency contacts – so Taking Care know who to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts are keyholders that can access your home in an emergency.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you place your order before 1pm Monday - Friday then your order will be shipped as next working day delivery to postcodes in England and Wales only. For other areas, delivery time will be 48 hours instead.
If you provide a mobile number, Taking Care will send you an SMS message to let you know your personal alarm is on its way.
You have the right to cancel within 30 days of purchase and Taking Care will refund your order once the equipment is returned.
The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.
Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.
Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.
You can nominate a day for your delivery or pay an additional £4.99 for Saturday delivery. Please call 0800 085 8032* to arrange.
If you change your address, telephone number or there are changes to your medical conditions or key holders contact information, please call 0800 085 8032* straight away. Taking Care rely on this information being correct so they can arrange assistance for you if you need it.
Please call Customer Services on 0800 085 8032* and speak to one of the team.
You simply wear it on the wrist like a watch. To minimise false alarms, it should be worn on the least dominant side i.e. a right handed person should wear it on their left wrist and vice-versa. It can also be worn around the neck as a pendant.
You can cancel any false alerts by covering the sensor. Taking Care will always contact you to make sure you are OK if they receive an alert.
The Age Co Fall Alarm needs a modern phone socket and a mains electricity socket nearby (within 10 feet).
The Age Co Landline-Free Fall Alarm does not need a phone socket. It uses a multi-network SIM card in the alarm base unit to call the Emergency Resolution Centre instead of using a telephone landline. It will need a mains electricity socket nearby (within 10 feet).
Taking Care will also ask you for some emergency contact numbers who they can contact for you if you need help. If you already have a key safe they will ask for the code and location so if necessary this information can be passed onto the emergency services.
Taking Care want to be able to arrange the best help for you in an emergency so they will also ask if you have any medical conditions.
The fall sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button on the pendant each time that you fall.
The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.
Yes, the fall alarm will work up to 75 metres / 246ft from the alarm base unit.‡ As part of the set up, you will be asked to test the range from different locations by a Taking Care advisor so you are confident of getting help around the home.
The fall alarm pendant has a long two year battery life, depending on use. It performs a daily self-test and has a low battery reporting function so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.
Yes, the pendant is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). You can wear the fall alarm in the bathroom and shower, which is where slips are common.
You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag.
* If you call the 0800 number, you will be dealing with Taking Care. Calls may be recorded for monitoring and quality purposes.
^ 30 day home trial and 1 month free applies to new full paying customers who sign up to the Age Co or Age UK Personal Alarm or Fall Alarm models or Taking Care Anywhere before 1st April 2022 and order online or by phone. The offer does not apply to other products.
† Free next working day delivery available in England and Wales for self-install orders received before 1pm, Monday – Friday. For other areas, 48 hour delivery available.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). Age UK Enterprises Limited (registered in England and Wales no. 3156159) is a trading subsidiary company of Age UK (registered charity, no. 1128267) and donates its net profits to Age UK. PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA Health. Registered address: 20 Gracechurch Street, London, EC3V 0BG. VAT number 243674160. Taking Care is the trading name and brand of PPP Taking Care Limited.
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