Trained and experienced professionals
The installation team are experienced at setting up and demonstrating personal alarm systems.
Have your alarm and key safe set up and tested for you
Add Taking Care's professional installation service to your package if you would like someone to set up your Classic Personal Alarm for you. We do not currently offer an installation service for our in-home digital personal alarms as these only need to be plugged into a power socket.
Taking Care will arrange a time with you for a professional installer to set up your personal alarm, check it works correctly and register it with our monitoring service. They will show you how it works and answer any questions you may have.
You can choose a time when friends or family can be with you if you like, so the installer can answer any questions they may have too.
If you order a key safe, they'll fit this for you too, at no extra cost. Please have a spare house key ready to store in your key safe.
The installation and demonstration can take about an hour.
Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. To ensure personal alarm customers are supported during and after the switchover, Taking Care have tested the full Age Co Personal Alarm product range in Openreach's laboratory with the leading telephone providers' networks including BT, Sky, TalkTalk and others.
"Digital Alarms" are future proof and do not rely on a telephone landline. They will not be affected by the switchover to digital phone lines. All calls and data are included in the subscription.
"Landline Alarms" connect to a traditional telephone landline but have been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your alarm. For more information, you can speak with the Taking Care Sales team by calling 0800 085 7371. Lines are open Monday – Friday, 8am - 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
The installation service means you don't have to worry about setting up your Classic Personal Alarm.
The installer will show you how to use your Classic Personal Alarm and do a range test around your house, and garden if you have one, so you know how the system will work if you need to call for help.
The installation team are experienced at setting up and demonstrating personal alarm systems.
Choose from morning or afternoon appointments on a day to suit you. Installation is normally within 21 days of ordering.
The installer will call in advance to let you know they are on their way. They will carry ID to clearly identify themselves so you can feel safe and confident.
If you have any concerns about setting up your Classic Personal Alarm or key safe, let the installation team do it for you.
Once the personal alarm is set up and tested, the installer will show you how it works and run through various test calls with you.
Taking Care provide free next working day delivery in England and Wales for orders received before 1pm, Monday - Friday. For other areas, there is a 48-hour delivery.
The installation service is available in England, Wales and Northern Ireland. Unfortunately, an installation service cannot be provided in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.
If you have a question, we're happy to help. Call Taking Care on freephone 0800 085 8032, Monday – Friday, 9am – 6pm.
| Installation (optional) | £99 (£118.80 including VAT) |
You can select the installation option during checkout when ordering the Classic Personal Alarm. If you order a key safe, Taking Care will fit that too.
Unfortunately, an installation service cannot be provided to customers in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.
Many customers do not need to pay VAT on their personal alarms or the installation service.
This is because the alarms are categorised as VAT exempt by the UK government if you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled.
AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely.
Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.
Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.
In the last 5 years Age Co has donated more than £12m to Age UK.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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Rated Excellent
