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Classic Personal Alarm

This personal alarm connects to your telephone landline and is for customers who do not have any mobile signal where they live

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Landline personal alarm from Age Co, part of Age UK

Age Co is 100% owned by Age UK and gives its profits to the charity. In the last 5 years Age Co has donated more than £12m to Age UK.

A personal alarm that connects to your telephone landline

From £18.99 per month (£22.79 including VAT)

Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. This is known as the digital switchover.

The analogue Classic Personal Alarm connects to a telephone landline and has been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your Classic Personal Alarm.

Taking Care offer the Classic Personal Alarm as an alternative to the Digital Personal Alarm for customers that live in areas without any mobile signal so they can still benefit from having a personal alarm service.

If you are unsure about the mobile signal coverage in your area, please call Taking Care on 0800 085 8032, Monday – Friday, 9am – 6pm.

Older man wearing a wrist alarm

The UK's first Which? Trusted Trader Approved personal alarm service

The life-saving alarm service is provided by Taking Care, the first Which? Trusted Trader approved personal alarm service in the UK.

You can quickly benefit from a Classic Personal Alarm with free next working day delivery.** You'll receive an alarm base unit for your home and an alarm pendant which you can wear on your wrist or around your neck.

  • When you press the button on the pendant, the UK-based Emergency Resolution team will know who you are and where you live, even if you are unable to talk.
  • The caring team will talk to you over the alarm base unit's speaker.
  • If you need further help, they will call any family or neighbours who you have nominated as your emergency contacts.
  • If you need medical attention or you cannot respond, the Emergency Resolution team will call the emergency services.

  • Your subscription to the 24-hour monitoring service includes unlimited alarm calls and a free lifetime warranty and repair service:***

  • The alarm pendant works up to 75 metres / 246ft from the base unit so you can continue to enjoy your home and garden.^^
  • The pendant is water-resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). It can be worn in the bathroom and shower where slips are common.

If you would like a personal alarm that two people can use then please consider the Digital Personal Alarm or Digital Fall Alarm. These digital alarms do not require a telephone landline and a second pendant can be added when your order.

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Personal alarm pendant worn by elderly man

Personal alarm benefits

Get help in the home or garden

Get help in the home or garden

The personal alarm is designed to fit around your life so you can continue doing the things you enjoy.

Easy to use and reliable emergency button

Easy to use and reliable emergency button

There is one button to press on the alarm to speak with the Emergency Resolution team through the alarm base unit. You don't need to remember any phone numbers.

No need to remember to charge the alarm pendant

No need to remember to charge the alarm pendant

The alarm pendant has a 5-year battery life and Taking Care will replace it free of charge when needed.

Choice of wearable options included

Choice of wearable options included

You can wear your personal alarm comfortably around your neck or wrist.

Choose if you want a key safe too

Choose if you want a key safe too

Securely store a key to your home so help can always reach you in an emergency. Find out more about key safes.

UK-based Emergency Resolution team

UK-based Emergency Resolution team

Taking Care's friendly, patient team are chosen for their compassionate nature.

No long-term contract or hidden charges

No long-term contract or hidden charges

The setup fee includes registration with the monitoring service and delivery is free of charge. Included in your subscription is a lifetime equipment warranty and a free
repair service.

Get 3-months free when you pay annually by Direct Debit^

Choose the monthly or annual subscription with confidence you can return the Classic Personal Alarm within 30 days and Taking Care will refund the full cost of your order.

Monthly subscription

Setup cost £59.99
(£71.99 including VAT)
Monthly subscription £18.99 per month
(£22.79 including VAT)
Next working day delivery** Free
Lifetime warranty and repair Free

Annual subscription
Get 3-months free in the first year when you pay annually by Direct Debit and save £68.36 including VAT.^

Setup cost £59.99
(£71.99 including VAT)
First year's subscription £170.91
(£205.09 including VAT)

Includes 3-months free^
Annual subscription after first year £227.88 per year
(£273.46 including VAT)
Lifetime warranty and repair Free

The alarm base unit connects to a telephone socket. If you don't have a telephone landline, you can still use the service with Taking Care Anywhere, Digital Personal Alarm or the Digital Fall Alarm.

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You may not need to pay VAT on your order

92% of customers do not pay VAT on their orders.^^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.

How to pay your subscription

The subscription for the monitoring service is paid by Direct Debit.

  1. Click Buy Now to choose the monthly or annual subscription.
  2. You can choose how you would like to pay the setup cost and the first subscription payment.
  3. You can either pay by debit or credit card and setup the Direct Debit Instruction later. Or you can choose to include the setup cost in your first Direct Debit payment.
  4. Once your order is confirmed, please complete the Direct Debit form.
  5. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Frequently Asked Questions

What is included with the Classic Personal Alarm order?

Your order includes the personal alarm pendant, a neck and pendant strap so you can choose how to wear it, the personal alarm base unit and power adapter and a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

What is included with the subscription?

The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution Centres and a free lifetime warranty and repair service. 

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge.

How do I set up the Direct Debit subscription?

The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.

Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.

Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.

What does the set-up cost include?

The set-up cost includes setting up your account with Taking Care and registering you as a customer. You will need to set up the personal alarm yourself. 

The set-up cost does not include any in-person installation assistance, although an optional installation service is available for the Classic Personal Alarm for an extra £99 (£118.80 including VAT). You can add this when you order online or by telephone. Taking Care will call you to arrange a convenient date and time. Installation is normally within 21 days of ordering.

Will my Classic Personal Alarm work in the garden too?

Yes, the personal alarm will work up to 75 metres / 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations so you are confident of getting help around the home. 

Is the pendant water-resistant?

Yes, the pendant alarm is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). You can wear the pendant in the bathroom and shower, which is where slips are common.

Can you install the alarm for me?

Yes, the alarm can be installed for you. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you to arrange a convenient date and time. Installation is normally within 21 days of ordering.

Your personal alarm will be posted to you straight away so the equipment is ready to be installed on your chosen date. A professional installer will visit your home and set everything up. They will test your personal alarm and show you how it works. If you have ordered a key safe, they will fit that too at no extra charge.  

Unfortunately, an installation service cannot be provided to customers in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.

Is the delivery, warranty and repair service free of charge?

Yes. There is free delivery that includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, a 48-hour delivery is offered instead.

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

What is covered by the lifetime personal alarm warranty?

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

What equipment do I require to use the Classic Personal Alarm?

The Classic Personal Alarm base unit plugs into a telephone landline and a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe. We call these people "key holders".

What if I don't have a telephone landline?

The Classic Personal Alarm requires a telephone landline. If you don't have a telephone landline, you can still use the service with a digital in-home personal alarm from Age Co, such as Taking Care Anywhere, the Digital Personal Alarm or Digital Fall Alarm.

The Taking Care Anywhere uses a multi-network SIM card instead of a telephone landline. It works at home and when you are out-and-about and also includes fall detection.

If you would like a personal alarm that works in the home and garden then the Digital Personal Alarm or Digital Fall Alarm is a good choice.

What if I need more than one pendant?

The Classic Personal Alarm is only supplied with one pendant. If you would like a personal alarm with more than one pendant, for example to keep as a spare or for use by someone else who lives at the same address, please choose the Digital Personal Alarm or Digital Fall Alarm.

Is the personal alarm service suitable for use if you are deaf or hard of hearing?

Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow the Emergency Resolution Centre to contact you. Alternatively the Emergency Resolution Centre can call your nominated emergency contacts. 

Will my personal alarm be affected by alarm pendants that may be nearby?

No, your personal alarm cannot be triggered by another alarm pendant.

How do I provide you with the details of my emergency contacts?

If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.

Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:

Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.

Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.

If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

Do I own the equipment?

You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag. 

Trusted by alarm users and their families

Supporting Age UK with Personal Alarms

AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely.

Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.

Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.

In the last 5 years Age Co has donated more than £12m to Age UK.

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