Age Co Personal Alarms come with a clear set of instructions. However, some customers prefer that Taking Care set up and test the alarm equipment for them, and an installation option is available for the Classic Personal Alarm since this requires connection to a telephone landline as well as power.
If you choose the installation option, Taking Care will call you within 2 weeks to arrange a time and date for the installation visit. Morning and afternoon appointments are offered.
Your personal alarm will be posted to you as soon as possible so the equipment is ready to be installed on your chosen date. A professional installer will set up the alarm for you, test the service and show you how it works.
Unfortunately, an installation service cannot be provided to customers in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.
The service costs an additional £99 (£118.80 including VAT).
If you have any problems setting up your equipment, the team at Taking Care are happy to guide you through the process or can help by booking an installation visit. You can call them on 0800 085 8032.
The installer will set up your Classic Personal Alarm, and any other items you ordered such as a key safe or sensors, and will test the equipment, register it with the Emergency Resolution team and show you how it works.
Typically the Classic Personal Alarm can be set up, tested and demonstrated in 1 – 2 hours.
If you have any problems setting up your equipment, the team at Taking Care are happy to guide you through the process or can help by booking an installation visit. You can call them on 0800 085 8032. The installation service is only available for the Classic Personal Alarm, since this requires connection to a telephone landline as well as power.
The installation service is available for addresses in England and Wales. Unfortunately, Taking Care cannot provide an installation service to customers in Scotland, Isle of Man, the Scilly Islands or the Channel Islands.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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