An easy-to-use landline-free personal alarm that works in the home and garden
ActiveAlert is an early warning system that provides enhanced peace of mind for new customers. Taking Care automatically monitor alarm call patterns, and if potential concerns are identified, a wellbeing call is made.†
ActiveAlert goes beyond traditional personal alarm monitoring by helping to proactively manage wellbeing and independence.† Taking Care automatically analyse alarm call usage patterns and if potential concerns are detected, Taking Care will make a proactive wellbeing call to the emergency contacts registered as the alarm user's next of kin.
By analysing patterns of alarm use, Taking Care aim to identify potential signs of concern that might indicate changes in the user's wellbeing, for example an increase in the frequency of alarm calls.
ActiveAlert acts as an early warning system, providing additional reassurance and is included as part of your subscription at no extra cost.
ActiveAlert does not detect health conditions and is a free and supplementary addition for new customers who join the personal alarm service after 1st August 2024, excluding Personal Alarm Watch and Taking Care Sense products.
ActiveAlert is not a replacement for any form of care, complementing professional medical advice and support. Taking Care reserve the right to change, amend or remove any part of this service at any time and without notice.
Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by contacting Taking Care's Customers Services with their customer number. Email activealertoptin@ppptakingcare.co.uk or call 0800 085 8032. Lines are open Monday – Friday, 9am – 5pm.
Peace of mind from £19.99 per month (£23.99 including VAT)
The Digital Personal Alarm gives you the confidence to continue living independently in the home you love.
The Digital Personal Alarm is a good choice if you are concerned about how you would get help in an emergency from around the home and you don't have a telephone landline, or want an in-home personal alarm that is unaffected by the telephone network's digital switchover.
Join the ¼ million people and their families that Taking Care have supported with personal alarms.
Order a brochure or request a callback from a Taking Care Advisor to find out more.
Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. To ensure personal alarm customers are supported during and after the switchover, Taking Care have tested the full Age Co Personal Alarm product range in Openreach's laboratory with the leading telephone providers' networks including BT, Sky, TalkTalk and others.
"Digital Alarms" are future proof and do not rely on a telephone landline. They will not be affected by the switchover to digital phone lines. All calls and data are included in the subscription.
"Landline Alarms" connect to a traditional telephone landline but have been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your alarm. For more information, you can speak with the Taking Care Sales team by calling 0800 085 7371. Lines are open Monday – Friday, 8am - 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
The Digital Personal Alarm is simple to use and reliable:
There are two pre-fitted multi-network SIMs for extra reliability that ensure the alarm unit will remain connected as long as there is a mobile network available.
BT is upgrading the nation's telephone network to a new digital service.
The Digital Personal Alarm pendant works up to 300 metres / 948 ft from the alarm base unit. It is waterproof up to 1.5 metres / 4.9ft for 30 minutes (IP68 standard) so you can wear the pendant in the bath and shower, where slips are common.
Choose the neck or wrist strap when you order so you can wear the Digital Personal Alarm pendant comfortably and in a way that suits you.
Speak directly with Taking Care's 24-hour Emergency Resolution team through the alarm base unit's in-built microphone and speaker. They will know who you are and where you live, even if you are unable to speak, and will arrange for help to reach you.
There are no phone numbers to remember when you need help. There is one button to press to speak with the Emergency Resolution team so you don't have to rely on friends or family to answer your call.
The alarm pendant has 5-year battery life. If the battery needs replacing, Taking Care will arrange this free of charge.
The alarm base unit will connect to the strongest mobile network available using the two pre-fitted multi-network SIMs.
The battery backup in the Digital Personal Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with the Emergency Resolution team.
Follow the alarm base unit's voice-guided setup instructions to quickly set up the Digital Personal Alarm. A user guide is also provided.
If you have a question, we're happy to help. Call Taking Care on freephone 0800 085 8032, Monday – Friday, 9am – 6pm.
Order online or by phone. All personal alarms have a 30-day money back guarantee.
Choose the monthly or annual subscription with confidence you can return the Digital Personal Alarm within 30 days and Taking Care will refund the full cost of your order. Subscription includes rental of the personal alarm equipment.
Monthly subscription
| Setup cost | £69.99 (£83.99 including VAT) |
| Monthly subscription | £19.99 per month (£23.99 including VAT) |
| Next working day delivery** | Free |
| Lifetime warranty and repair | Free |
Annual subscription
Get 1 month free every year when you pay annually by Direct Debit and save £23.99 including VAT.^
| Setup cost | £69.99 (£83.99 including VAT) |
| Annual subscription | £219.89 (£263.87 including VAT) Includes 1 month free^ |
| Next working day delivery** | Free |
| Lifetime warranty and repair | Free |
92% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled, then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.
The subscription for the monitoring service is paid by Direct Debit.
BT has announced that by 2027 all analogue phone lines will be replaced with digital ones and many households have already been upgraded. BT is calling its new digital service "Digital Voice".
After you have been upgraded, you can still have a landline telephone, however, the phone will connect to a new digital network instead of the analogue network.
Your telephone provider will send you a digital hub that you will need to connect your phone to, and any other equipment that connects to the phone line will also need to be connected to the digital hub.
Many personal alarms have traditionally relied on analogue telephone landlines and may need an adapter to be connected to the new digital hub. Newer devices including the Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere are unaffected because they do not use a telephone landline.
You can find out more about the Digital Switchover here and on the Ofcom website.
No. The Digital Personal Alarm has two multi-network SIM cards for extra reliability and does not use a telephone landline. It works at home and in the garden.
The Digital Personal Alarm uses two multi-network SIM cards and will connect to the strongest mobile network available. The Digital Personal Alarm is not limited to mobile coverage from a single mobile network. The alarm base unit also has a large internal antennae to improve reception.
Customers in areas that cannot get a mobile signal can still use the personal alarm service with the Classic Personal Alarm. The Classic Personal Alarm connects to a telephone landline and has been tested in Openreach's laboratory with the leading telephone providers' digital telephone networks to ensure maximum longevity. However, you may need to pay an upgrade fee if you choose the Classic Personal Alarm and your telephone provider makes a change in the future that affects your alarm.
No, the Digital Personal Alarm does not detect falls. If you would like a personal alarm that includes fall detection and works in the home and garden, please choose the Digital Fall Alarm. The Taking Care Anywhere also detects falls and works at home and when you are out-and-about.
Your order includes the Digital Personal Alarm pendant with your choice of neck or wrist strap, the alarm base unit and a power adapter. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.
No, you do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service, Taking Care will provide you with a freepost Royal Mail return collection bag.
Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £4 per month (£4.80 including VAT) when you place your order. If ordering online, you can select this option when you choose your subscription plan and package options.
Yes, the Digital Personal Alarm pendant is waterproof up to 1.5 metres / 4.9ft for 30 minutes (IP68 standard). You can wear the pendant in the bath and shower, where slips are common.
Yes, the Digital Personal Alarm pendant will work up to 300 metres / 948 ft from the alarm base unit. As part of the voice-guided set up, you will be asked to test the range from different locations so you are confident of getting help around the home and garden.
The Digital Personal Alarm pendant has a long five-year battery life, depending on use. It performs a daily self-test and has a low battery reporting function, so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.
Yes. The battery backup in your Digital Personal Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with Taking Care's Emergency Resolution team.
No, your Digital Personal Alarm cannot be triggered by another alarm pendant from a different system.
The set-up cost includes setting up your account with Taking Care and registering you as a customer. You will need to set up the personal alarm yourself. The set-up cost does not include any in-person installation assistance.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
The subscription is paid by Direct Debit and for convenience Taking Care recommends you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.
Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.
Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.
The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution team, unlimited alarm calls, and a free lifetime warranty.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge.
AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely.
Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.
Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.
In the last 5 years Age Co has donated more than £12m to Age UK.
* Subscription will remain the same until 1st January 2026 for new customers who sign up before 1st April 2025. Offer subject to change and may be withdrawn at any time.
^ 1 month free every year, applies to new personal alarm customers only when you pay annually by Direct Debit and order online or by phone. Any refund will be calculated on a pro-rata basis. Offer subject to change and may be withdrawn at any time.
† ActiveAlert looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch and Taking Care Sense products. Taking Care do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@ppptakingcare.co.uk or calling 0800 085 8032 with their customer number. Taking Care reserve the right to change, amend or remove any part of this service at any time and without notice.
^^ 92% of current Taking Care customers qualified for VAT exemption in December 2023.
** Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48-hour delivery available.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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