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Age Co Personal Alarm Product FAQs

Will my Age Co Personal Alarm work in the garden too?

Yes, the personal alarm will work up to 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations so you are confident of getting help around the home.

Is the pendant water resistant?

Yes, the pendant alarm is water resistant up to 1 metre for 30 minutes. You can wear the pendant in the bath and shower, which is where slips are common.

Can you set up the alarm for me?

Yes, the alarm can be set up for you. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you within 1 working day of receiving your order to arrange a convenient date and time.

One of the friendly Taking Care team will visit your home and set everything up. They will test your personal alarm and show you how it works. They will bring everything with them so you won't receive a delivery in the post. If you have purchased a key safe, they will fit that too at no extra charge.

What is included with the Age Co Personal Alarm order?

Your order includes the personal alarm pendant, a neck and pendant strap so you can choose how to wear it, the personal alarm base unit and power adapter and a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

What is included with the subscription?

The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution Centres and a free lifetime warranty and repair service.

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge!

Is the delivery, warranty and repair service free of charge?

Yes! There is free delivery that includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, a 48-hour delivery is offered instead.

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

What is covered by the personal alarm warranty?

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

What do I need to use the personal alarm service?

The Age Co Personal Alarm base unit plugs into a telephone landline and a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe.

What if I don't have a telephone landline?

The Age Co Landline-Free Personal Alarm uses a multi-network SIM card instead of a telephone landline. It has all the same features and benefits as the Age Co Personal Alarm.

What if I need more than one pendant?

When you are ordering online, you can add another pendant for anyone living at the same address, or to use as a spare. There is a one-off cost of £35 (£42 including VAT), however there is no on-going additional charge for the extra monitoring.

Is the personal alarm service suitable for use if you are deaf or hard of hearing?

Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow the Emergency Resolution Centre to contact you. Alternatively the Emergency Resolution Centre can call your nominated emergency contacts.

Will my personal alarm be affected by alarm pendants that may be nearby?

No, your personal alarm cannot be triggered by another alarm pendant.

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