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Landline free fall detector worn by couple

No need to call when you fall

Peace of mind from £29.99 per month (£35.99 including VAT)

The Landline-Free Fall Alarm has all the benefits and features of the life saving Age Co Fall Alarm, without relying on a telephone landline to call the Emergency Resolution Centre.

  • When the fall alarm detects a fall or you press the pendant's emergency button, the digital alarm system calls the 24 hour team using a multi-network SIM card in the alarm base unit instead of using a telephone landline.
  • This means the Landline-Free Fall Alarm can be used by customers without a telephone or who wish to place the alarm base unit somewhere without a telephone socket. 
  • Your subscription includes unlimited alarm calls and all SIM card costs so you do not need to worry about Pay As You Go costs or topping up the SIM card.

It also means the Landline-Free Personal Alarm is future proof because it doesn't rely on the traditional analogue telephone network, which telephone providers plan to replace with digital equipment in the coming years. You can find information on how changes to the telephone network may affect you on the Ofcom website and in our FAQs.

Landline free fall detector worn by couple

How the landline-free fall alarm works

Fall detector button being pressed

Falls are the largest cause of emergency hospital admissions for older people and 1 in 3 people over 65 will have a fall this year^. With three UK-based 24-hour Emergency Resolution Centres, you can be confident of getting help when you need it most.

  • The fall alarm uses a built-in sensor and intelligent algorithms to detect a serious falls with a heavy impact.^^
  • It will automatically call Taking Care's Emergency Resolution Centre, who will know who you are and where you live.
  • The friendly team will try to speak to you over the alarm base unit.
  • If you are unable to answer or need further help, they will call your nominated emergency contacts, such as family or neighbours, or the emergency services.
  • The pendant can also be used as a personal alarm by pressing the button to speak to the Emergency Resolution Centre if you feel unwell, have an accident or are in distress.

Join the 170,000 people Taking Care have helped stay safe in their homes, risk free with the 30 day money back guarantee.

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Fall detector button being pressed

Landline-Free Fall Alarm benefits

Fast response time from UK-based centres

Fast response time from UK-based centres

The Emergency Resolution Centres have a 5 second average response time for alarm calls.**

The alarm works from the home or garden

The alarm works from the home or garden

Continue doing the things you love, including the gardening and enjoying the outdoors. The pendant works up to 75m / 246ft from the base unit.

Easy to use and reliable

Easy to use and reliable

No phone numbers to remember when you need help. The pendant battery has a long, two year battery life and alerts Taking Care before it runs out so no need to charge it.

Choice of wearable options

Choice of wearable options

Order the fall alarm with neck or wrist strap so you can wear it discretely and comfortably.

Water resistant fall alarm pendant

Water resistant fall alarm pendant

Water resistant up to 1 metre for 30 minutes so you can wear it in the bath or shower, which is where slips are common.

Free personal alarm pendant

Free personal alarm pendant

You will also receive a free personal alarm pendant to use as a back-up.

Free lifetime warranty and next day delivery

Free lifetime warranty and next day delivery

Your subscription to the 24 hour monitoring service includes unlimited alarm calls and a free lifetime warranty and repair service.†

Save 10% with an annual plan

Monthly subscription plan

Set-up cost £69
(£82.80 including VAT)
Monthly subscription £29.99
(£35.99 including VAT)
Next working day delivery Free
Lifetime warranty and repair Free

Annual subscription plan: Get 10% off and save £43.19 including VAT

Set-up cost £69
(£82.80 including VAT)
Annual subscription £323.89
(£388.69 including VAT)
Next working day delivery Free
Lifetime warranty and repair Free

Buy now

You may not need to pay VAT on your order

94% of customers do not pay VAT on their orders.*** If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.

No Pay As You Go costs
There are no extra Pay as You Go costs for the SIM card used by the alarm. This is included in your subscription.

How to pay your subscription
The subscription is collected monthly or annually by Direct Debit.  You will be sent a Direct Debit mandate form with your personal alarm order.

 

Frequently Asked Questions

Does the Age Co Landline-Free Fall Alarm detect all falls?

The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.

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Does the Age Co Landline-Free Fall Alarm work in the garden?

Yes, the Age Co Landline-Free Fall Alarm works up to 246ft from the alarm base unit. As part of the set up, Taking Care will ask you to test the range from different locations so you are confident of getting help around the home. 

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How is the UK's telephone network changing in the next few years? 

The way people make phone calls has changed over the last 10 years. Landline calls are still common, although many people now use a mobile phone as their main telephone.

Most landline telephone services have relied on an analogue network called the ‘Public Switched Telephone Network’ (PSTN). This network is becoming increasingly costly and difficult to maintain by telephone providers such as Openreach and Virgin Media. Telephone providers plan to upgrade the analogue network with new digital technology called ‘Voice Over Internet Protocol’ (VoIP). This carries calls over a broadband connection and offers potential benefits to consumers and telephone providers. Consumers should benefit from clearer calls. Telephone providers will be able to ensure their landline services are fit for the future.  

Openreach plan to transfer customers to digital networks by 2025 and Virgin Media have similar timescales.

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How will changes to the telephone network affect personal alarm services?

For most people who use a telephone landline to make calls, the switch will be straightforward. They will continue to receive the same telephone landline service and use the same phone number. Their telephone provider will advise of any changes during the switchover. Taking Care have successfully tested their personal alarm equipment in a digital environment with help from all the main telephone providers, including BT and Virgin. Taking Care's Landline-Free Fall Alarm will be unaffected by these changes because it does not need a telephone landline. Instead it uses a roaming SIM card to make calls to the Emergency Resolution Centre.  As an added benefit, all call costs are included in the monthly subscription.

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Where can I find more information about changes to the telephone network or how this may affect personal alarm services?

You can find information on how changes to the telephone network may affect you on the Ofcom website. The switch from the traditional analogue phone lines will be undertaken by different telephone providers at different times depending on their plans and locations. Openreach plan to transfer customers to digital networks by 2025. Virgin Media anticipate completing switching customers to digital networks within a similar timescale. Your telephone provider can provide further details on their specific plans.

If you have any concerns or questions about how these changes may affect your personal alarm service, Taking Care's Customer Service team are happy to answer your questions. Please call 0800 085 8032*, Monday - Friday 9am - 5pm.

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How long does the battery last for?

The fall alarm pendant has a long two year battery life, depending on use. It performs a daily self-test and has a low battery reporting function so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.

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What happens if the fall alarm is triggered by accident?

You can cancel any false alerts by covering the sensor. Taking Care will always contact you to make sure you are OK if they receive an alert.

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What is included in my order?

When you order the Landline-Free Fall Alarm, Taking Care will send you a fall alarm pendant with your wearable choice, a back-up personal alarm pendant with a neck and pendant strap, base unit and multi-network SIM card, power adapter and welcome guide.

The SIM card is pre-fitted so you don't need to worry about fitting a small SIM card in your fall alarm.

Free warranty and repair and unlimited alarm calls are also included with your order. 

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What is included in the subscription?

The subscription includes 24-hour monitoring by the Emergency Resolution Centres and the ongoing SIM card costs. 

The subscription can be set up by monthly or annual Direct Debit. The subscription also includes a free lifetime warranty and repair service. 

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then Taking Care will change that for you too - at no extra charge! 

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If the alarm uses a SIM card, why is there no extra call costs?

The subscription includes unlimited alarm calls, 24-hour monitoring and the SIM card use. You do not need to remember to top-up the SIM card or pay any additional charges for calls as this is all included. 

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Is the pendant water resistant?

Yes, the fall alarm pendant is water resistant up to 1 metre for 30 minutes. You can wear the pendant in the bath and shower, which is where slips are common.

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Can you set up the alarm for me?

The Age Co Landline-Free Fall Alarm is ready to use out of the box. It just needs to be plugged into the mains socket and turned on. If you would like someone to set up your fall alarm then Taking Care are of course happy to do this. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you within 1 working day of receiving your order to arrange a convenient date and time.

One of the friendly Taking Care installation team will visit your home and set everything up. They will bring everything with them so you won't receive a delivery in the post. If you have purchased a key safe, they will fit that too at no extra charge. The Taking Care Installer will test your fall alarm and show you how it works 

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Is the delivery, warranty and repair service free of charge?

Yes! Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead.

In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

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What is covered by the alarm warranty?

In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

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What do I need to use the personal alarm service?

The Age Co Landline-Free Fall Alarm base unit needs to be plugged into a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe.

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What if I need more than one falls pendant?

When you are ordering online, you can add another falls pendant for anyone living at the same address, or to use as a spare. This costs an extra £5 (£6 including VAT) per month.

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Is the personal alarm service suitable for use if you are deaf or hard of hearing?

Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow Taking Care to contact you. Alternatively Taking Care can call your nominated emergency contacts. 

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Will my fall alarm be affected by other alarm pendants that may be nearby?

No, your fall alarm cannot be triggered by another alarm pendant.

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Trusted by alarm users and their families

Supporting Age UK with Personal Alarms

Age UK is the country's leading charity dedicated to helping everyone make the most of later life.

Age UK provide information and support for older people when they need it most. The charity champions the rights of the older people and campaigns to tackle issues such as loneliness and mental health.

Age UK also provides information and advice lines and a local network of volunteers to offer vital community support. 

By buying an Age Co personal alarm, you are supporting the charity work that Age UK do. In fact, donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year.

Age Co is the name given to the products and services Age UK offer that can help older people remain independent and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.

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