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Age Co GPS Personal Alarm Product FAQs

Can I wear the Classic GPS Alarm around my neck if I have a pacemaker?

If you have a pacemaker you should not wear the Classic GPS Alarm around your neck. This is because a mobile device should not be placed near a pacemaker. Instead the pendant can be used as a key fob or placed in a pocket or bag. The pendant must be kept at a minimum distance of 25cm / 9.8 inches from your pacemaker at all times. If you have any questions or concerns, we're happy to help. If you have any questions or concerns, call 0800 085 8032, Monday to Friday 9am - 6pm, to speak to a Taking Care advisor.

Do I own the Classic GPS Personal Alarm?

Yes. Unlike the Classic Personal Alarm, Classic Fall Alarm or Taking Care Anywhere packages, you are buying the Classic GPS Personal Alarm. The subscription is for the 24-hour monitoring. If the Classic GPS Personal Alarm is lost or damaged, you would need to order a replacement to continue benefiting from the 24 hour monitored alarm service

What is included with my order?

Your order includes the alarm pendant, drop-in charging unit and power cable. Also included is an easy-to-follow user guide that shows you how to use your personal alarm. Next working day delivery is included free of charge. A 12 month warranty is also included.

What is included with the subscription?

The subscription includes 24-hour monitoring by the Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.

How can the pendant be worn?

The pendant can worn around your neck, as a key fob or placed in a pocket or bag.

Does the pendant detect falls?

No, this personal alarm does not detect falls. If you would like a GPS alarm with fall detection, please consider the Taking Care Anywhere.

Does the pendant work anywhere?

The Classic GPS Personal Alarm will work anywhere in the UK, excluding the Channel Islands and Isle of Man, where there is a 2G cellular network to communicate with, subject to atmospheric conditions, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. The multi-network SIM will connect to any available mobile network.

How does the geo-fencing work?

Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Classic GPS Personal Alarm pendant moves outside of these pre-set locations. Taking Care can set this up for you at no extra charge if you contact Customer Services once you have received your order. 

Can I wear the pendant in the bath or shower?

No, the pendant is not water resistant so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water resistant and includes fall detection. 

What size is the pendant? 

The pendant is 60mm / 2.4 inches tall by 44mm / 1.7 inches wide (at the widest point) and 14mm / 0.5 inches deep. It weighs just 40 grams so it is small and lightweight enough to be carried in a pocket, on a key fob or worn around the neck.

How can loved ones view the GPS location of the pendant?

If you choose to give them access, your loved ones can log on to a secure website to view the current GPS device location and location history. They can access the website using a computer, tablet or mobile phone. You are in control of whether others can log on to view the GPS device location. If you would like to set this up, Taking Care will be happy to arrange this for you.

Who else can view the GPS location of the pendant?

Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly. 

Can you set up the Classic GPS Personal Alarm for me?

The Classic GPS Personal Alarm is ready to use out of the box. The SIM card is pre-fitted and the user guide shows you how to make a test call to ensure your alarm is working.

If you are also ordering a key safe and would like someone to fit it, you can add the installation service to your order. One of the Taking Care team will fit your key safe and show you how your key safe and personal alarm work.

If you have any problems, Taking Care's Customer Service team are happy to help. Call 0800 085 8032, 9am – 5pm Monday to Friday.

What does the set-up cost include?

The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Classic GPS Personal Alarm. 

Do I need a telephone landline to use the Classic GPS Personal Alarm?

No. The pendant has a pre-fitted multi-network SIM so a telephone landline is not needed. 

Will my personal alarm be affected by alarm pendants that may be nearby?

No, your personal alarm cannot be triggered by another alarm pendant.

Is the delivery, warranty and repair service free of charge?

Yes! Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.

How do I provide you with the details of my emergency contacts?

If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.

Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:

Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.

Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.

If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

What is covered by the 12 month warranty?

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery. 

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