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FAQs – Age Co Personal Alarms

What do I need to set up the Age Co personal alarm service?

The Age Co Personal Alarm needs a modern phone socket and a mains electricity socket nearby (within 10 feet).

The Age Co Landline-Free Personal Alarm does not need a phone socket. It uses a multi-network SIM card in the alarm base unit to call the Emergency Resolution Centre instead of using a telephone landline. It will need a mains electricity socket nearby (within 10 feet).

Taking Care will also ask you for some emergency contact numbers who they can contact for you if you need help. If you already have a key safe they will ask for the code and location so if necessary this information can be passed onto the emergency services.

Taking Care want to be able to arrange the best help for you in an emergency so they will also ask you for GP details and if you have any medical conditions.

Will my Age Co Personal Alarm work in the garden too?

Yes, the personal alarm will work up to 75m / 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations so you are confident of getting help around the home.

Is the pendant water resistant?

Yes, the pendant alarm is water resistant up to 1 metre for 30 minutes. You can wear the pendant in the bath and shower, which is where slips are common.

What is included with the Age Co Personal Alarm order?

Your order includes the personal alarm pendant, a neck and pendant strap so you can choose how to wear it, the personal alarm base unit and power adapter. The landline personal alarm includes a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

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