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FAQs – Classic GPS Personal Alarm

Does the Classic GPS Personal Alarm work from any location?

The Classic GPS Personal Alarm will work anywhere in the UK, excluding the Channel Islands and Isle of Man, where there is a 2G cellular network to communicate with, subject to atmospheric conditions, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. The multi-network SIM will connect to any available mobile network.

Is the Classic GPS Personal Alarm pendant water resistant?

No. You should not wear the pendant in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water resistant and includes fall detection.

How long does the Classic GPS Personal Alarm battery last?

The battery will last up to 48 hours (2 days) depending on use before it needs to be recharged. The status light and email alerts notify you of a low battery. An easy to use drop in charger is included with your pendant.

How accurate is the GPS tracking?

GPS tracking is accurate to around a 10 metre / 32.8ft radius from your personal location and updates approximately every 4 minutes if you're moving about, but every 10 minutes if you're stationary - in either case, the Emergency Resolution team will know where you are calling from and be able to direct help to you should you need it.

How do friends and family view the location of my Classic GPS Personal Alarm?

Friends and family can view the GPS device location and location history through a secure website, if this has been shared with them. If required, Taking Care can set this up once you have received the Classic GPS Personal Alarm, if required.

With geo-fencing, geographic boundaries can be set that trigger an alert to loved ones if the Classic GPS Personal Alarm pendant moves outside of these pre-set locations. Taking Care can set this up for you at no extra charge if you call Customer Services on 0800 085 8032 once you have received your order. Lines are open 9am - 5pm, Monday -  Friday.

What do I need to set up the Classic GPS Personal Alarm?

Everything you need is provided with your order. It comes with an easy to use charger and is ready to use out of the box, without any installation or setup.

Does the Classic GPS Personal Alarm need a telephone line?

No, the Classic GPS Personal Alarm is fully mobile. It uses a multi-network SIM to ensure the GPS device will remain connected as long as there is a mobile network.


Classic GPS Personal Alarm

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