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Age Co Personal Alarm Watch Product FAQs

Do I own the Personal Alarm Watch?

Yes. Unlike the Classic Personal Alarm, Classic Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch. The subscription you pay is for the 24-hour monitoring. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.

What is included with my order?

Your order includes the Personal Alarm Watch, charging cable and plug. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Next working day delivery is included free of charge. A 12-month warranty is also included.

What is included with the subscription?

The subscription includes 24-hour monitoring by the Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.

Does the Personal Alarm Watch detect falls?

No, this personal alarm does not detect falls. If you would like a GPS alarm with fall detection, please consider the Taking Care Anywhere.

Does the Personal Alarm Watch work anywhere?

The Personal Alarm Watch uses 2G mobile networks and will work anywhere in the UK where there is a 2G mobile network, except the Channel Islands and Isle of Man. As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites. You can check predicted coverage in your area on the Ofcom website.

How do the safe zones work?

Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Personal Alarm Watch moves outside of pre-set safe zone locations. Taking Care can set these up for you at no extra charge if you contact Customer Services once you have received your order.

Can I wear the Personal Alarm Watch in the bath or shower?

No, the watch is not water resistant so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water resistant and includes fall detection.

How can loved ones view the GPS location of the Personal Alarm Watch?

If you choose to give them access, your loved ones can log on to a secure website to view the current GPS device location and location history. They can access the website using a computer, tablet or mobile phone. You are in control of whether others can log on to view the GPS device location. If you would like to set this up, Taking Care will be happy to arrange this for you free of charge.

Who else can view the GPS location of the Personal Alarm Watch?

Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.

How do I make an emergency alarm call?

To call Taking Care’s Emergency Resolution team, press the SOS button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.

How often does the Personal Alarm Watch update its GPS coordinates?

It updates its GPS coordinates every 4 minutes so Taking Care’s Emergency Resolution Team can accurately identify the location of the device.

I have a pacemaker. Can I still use the Personal Alarm Watch?

Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.

Is the delivery, warranty and repair service free of charge?

Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.

What is covered by the 12 month warranty?

In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.

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