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Landline Free Personal Alarm for elderly

Get 1 month free monitoring^

Peace of mind from £24.47 per month (£29.36 including VAT)

The landline-free personal alarm has all the benefits and features of the life-saving Age Co Personal Alarm, without relying on a telephone landline to call the Emergency Resolution Centre.

When you press the pendant's emergency button, the digital alarm system calls the 24 hour team using a multi-network SIM card in the alarm base unit instead of using a telephone landline.

This means the Age Co Personal Alarm (Landline-Free) can be used by customers without a telephone or who wish to place the alarm base unit somewhere without a telephone socket. Your subscription includes unlimited alarm calls and all SIM card costs so you do not need to worry about Pay As You Go costs or topping up the SIM card.

It also means the Age Co Personal Alarm (Landline-Free) is future proof because it doesn't rely on the traditional analogue telephone network, which telephone providers plan to replace with digital equipment in the coming years. You can find information on how changes to the telephone network may affect you on the Ofcom website and in our FAQs.

Landline Free Personal Alarm for elderly

The UK's only Which? Trusted Trader Approved personal alarm service

Elderly alarm for home

To get help in any emergency, simply press the button on your pendant alarm.

  • You'll be quickly connected to one of the UK-based Emergency Resolution Centres who are available 24 hours a day.
  • The friendly team can help with any emergency such as falls, fires or cold callers or if you are in distress or feel unwell.
  • They will speak to you over the alarm unit's speaker. Even if you cannot respond, they will know who you are and where you live,
  • The Emergency Resolution Centre will call your emergency contacts, such as family or neighbours, or the emergency services.
  • With an average alarm call response time of 6 seconds, you can be confident of help when you need it most.**

  • The alarm pendant can be worn around the neck or wrist and is comfortable and discreet:

  • Works up to 75m / 246ft from the base unit so you can get help from the home or garden.†
  • The pendant is water resistant up to 1 metre for 30 minutes. It can be worn in the bath and shower where slips are common.
  • The 30 day money back guarantee means you can try the service risk-free in your home.

Buy now Request a callback

Elderly alarm for home

Landline-free personal alarm benefits

Get help 24 hours a day, 365 days of the year

Get help 24 hours a day, 365 days of the year

The personal alarm is easy to use and reliable. Press the emergency button on the pendant or base unit to get help, any time of the day or night.

Peace of mind for you and your family

Peace of mind for you and your family

Family and friends cannot always be available to help should you fall or need assistance. The alarm provides you with reassurance and security.

Fast response time from UK-based centres

Fast response time from UK-based centres

Remain independent with confidence. The Emergency
Resolution Centres have a 6 second average response time for alarm calls.**

The alarm works from the home or garden

The alarm works from the home or garden

Continue doing the things you love, including the gardening and enjoying the outdoors.

No landline required

No landline required

The base unit does not need to be connected to a telephone landline so without this restriction, you have more choice where to place it.

Can be worn around the neck or wrist

Can be worn around the neck or wrist

Comfortable and discreet, the alarm pendant also has a long 5 year battery life so there is no need to remember to charge it.

Choose if you want a key safe too

Choose if you want a key safe too

Securely store a key to your home so help can always reach you in an emergency. Find out more about key safes.

Get 1 month monitoring free^

Enter discount code AUK-8043 when ordering the monthly subscription to get 1 month free.^

You won't be billed for the monthly alarm monitoring subscription until a month after you sign-up.

Monthly subscription: get 1 month free

Setup cost £69
(£82.80 including VAT)
First month Free
After first month £24.47 per month
(£29.36 including VAT)
Next working day delivery*** Free
Lifetime warranty and repair Free

Annual subscription: Get 10% off and save £35.23 including VAT

Setup cost £69
(£82.80 including VAT)
Annual subscription £264.28
(£317.14 including VAT)
Next working day delivery*** Free
Lifetime warranty and repair Free

Buy now

You may not need to pay VAT on your order

94% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.

No Pay As You Go costs
There are no extra Pay as You Go costs for the SIM card used by the alarm. This is included in your subscription.

How to pay your subscription

The subscription for the monitoring service is paid by Direct Debit.

  1. Click Buy Now to choose the monthly or annual subscription.
  2. You can choose how you would like to pay the setup cost and first subscription payment.
  3. You can either pay by debit or credit card and setup the Direct Debit Instruction later. Or you can choose to include the setup cost in your first Direct Debit payment.
  4. Once your order is confirmed, please complete the Direct Debit form.
  5. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.


Frequently Asked Questions

What is included in my order?

When you order the Age Co Personal Alarm (Landline-Free), Taking Care will send you a personal alarm pendant, a neck and pendant strap, base unit and multi-network SIM card, power adapter and welcome guide.

The SIM card is pre-fitted so you don't need to worry about fitting a small SIM card in your personal alarm.

Free warranty and repair and unlimited alarm calls are also included with your order. 

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What is included in the subscription?

The subscription includes 24-hour monitoring by the Emergency Resolution Centres and the ongoing SIM card costs. 

The subscription can be set up by monthly or annual Direct Debit. The subscription also includes a free lifetime warranty and repair service. 

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then Taking Care will change that for you too - at no extra charge! 

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How do I setup the Direct Debit subscription?

The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.

Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.

Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email

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Does the Age Co Personal Alarm (Landline-Free) work in the garden?

Yes, the Age Co Personal Alarm (Landline-Free) works up to 246ft from the alarm base unit. As part of the set up, Taking Care will ask you to test the range from different locations so you are confident of getting help around the home. 

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How is the UK's telephone network changing in the next few years? 

The way people make phone calls has changed over the last 10 years. Landline calls are still common, although many people now use a mobile phone as their main telephone.

Most landline telephone services have relied on an analogue network called the ‘Public Switched Telephone Network’ (PSTN). This network is becoming increasingly costly and difficult to maintain by telephone providers such as Openreach and Virgin Media. Telephone providers plan to upgrade the analogue network with new digital technology called ‘Voice Over Internet Protocol’ (VoIP). This carries calls over a broadband connection and offers potential benefits to consumers and telephone providers. Consumers should benefit from clearer calls. Telephone providers will be able to ensure their landline services are fit for the future.  

Openreach plan to transfer customers to digital networks by 2025 and Virgin Media have similar timescales.

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How will changes to the telephone network affect personal alarm services?

For most people who use a telephone landline to make calls, the switch will be straightforward. They will continue to receive the same telephone landline service and use the same phone number. Their telephone provider will advise of any changes during the switchover. Taking Care have successfully tested their personal alarm equipment in a digital environment with help from all the main telephone providers, including BT and Virgin. Taking Care's landline-free personal alarm will be unaffected by these changes because it does not need a telephone landline. Instead it uses a roaming SIM card to make calls to the Emergency Resolution Centre.  As an added benefit, all call costs are included in the monthly subscription.

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Where can I find more information about changes to the telephone network or how this may affect personal alarm services?

You can find information on how changes to the telephone network may affect you on the Ofcom website. The switch from the traditional analogue phone lines will be undertaken by different telephone providers at different times depending on their plans and locations. Openreach plan to transfer customers to digital networks by 2025. Virgin Media anticipate completing switching customers to digital networks within a similar timescale. Your telephone provider can provide further details on their specific plans.

If you have any concerns or questions about how these changes may affect your personal alarm service, Taking Care's Customer Service team are happy to answer your questions. Please call 0800 085 8032*, Monday - Friday 9am - 5pm.

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If the alarm uses a SIM card, why is there no extra call costs?

The subscription includes unlimited personal alarm calls, 24-hour monitoring and the SIM card use. You do not need to remember to top-up the SIM card or pay any additional charges for calls as this is all included. 

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Is the pendant water resistant?

Yes, the pendant alarm is water resistant up to 1 metre for 30 minutes. You can wear the pendant in the bath and shower, which is where slips are common.

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Can you set up the alarm for me?

The Age Co Personal Alarm (Landline-Free) is ready to use out of the box. It just needs to be plugged into the mains socket and turned on. If you would like someone to set up your personal alarm then Taking Care are of course happy to do this. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you within 1 working day of receiving your order to arrange a convenient date and time.

One of the friendly Taking Care installation team will visit your home and set everything up. They will bring everything with them so you won't receive a delivery in the post. If you have purchased a key safe, they will fit that too at no extra charge. The Taking Care Installer will test your personal alarm and show you how it works 

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Is the delivery, warranty and repair service free of charge?

Yes! Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead.

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

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What is covered by the personal alarm warranty?

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

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What do I need to use the personal alarm service?

The Age Co Personal Alarm (Landline-Free) base unit needs to be plugged into a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe.

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What if I need more than one pendant?

When you are ordering online, you can add another pendant for anyone living at the same address, or to use as a spare. There is a one-off cost of £35 (£42 including VAT), however there is no on-going additional charge for the extra monitoring. 

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Is the personal alarm service suitable for use if you are deaf or hard of hearing?

Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow Taking Care to contact you. Alternatively Taking Care can call your nominated emergency contacts. 

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Will my personal alarm be affected by alarm pendants that may be nearby?

No, your personal alarm cannot be triggered by another alarm pendant.

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Do I own the equipment?

You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag. 

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Trusted by alarm users and their families

Supporting Age UK with Personal Alarms

Age UK is the country's leading charity dedicated to helping everyone make the most of later life.

Age UK provide information and support for older people when they need it most. The charity champions the rights of the older people and campaigns to tackle issues such as loneliness and mental health.

Age UK also provides information and advice lines and a local network of volunteers to offer vital community support. 

By buying an Age Co personal alarm, you are supporting the charity work that Age UK do. In fact, donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year.

Age Co is the name given to the products and services Age UK offer that can help older people remain independent and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.

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