Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. To ensure personal alarm customers are supported during and after the switchover, Taking Care have tested the full Age Co Personal Alarm product range in Openreach's laboratory with the leading telephone providers' networks including BT, Sky, TalkTalk and others.
"Digital Alarms" are future proof and do not rely on a telephone landline. They will not be affected by the switchover to digital phone lines. All calls and data are included in the subscription.
"Landline Alarms" connect to a traditional telephone landline but have been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your alarm. For more information, you can speak with the Taking Care Sales team by calling 0800 085 7371. Lines are open Monday – Friday, 8am - 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
Taking Care Sense does not have a button that you press in an emergency so Taking Care are not able to call the Emergency Services if an issue is detected. Therefore, you should have at least one person who is a nominated contact that Taking Care can call. Your order confirmation email will include details of how to tell Taking Care who your nominated contacts are. Subscription includes rental of the equipment.
| Incl VAT | |
|---|---|
|
Set-up cost Includes setting up your account and registering you as a customer. |
£29.99 |
| Monthly subscription | £16.99 |
| 12 month warranty | FREE |
|
Next working day delivery ✝
Available in England & Wales. Weekday orders placed before 1pm. |
FREE |
You can choose to pay the alarm monitoring subscription monthly or annually. If you choose the annual subscription by Direct Debit, you will get 1 month free every year.^
Taking Care will ask you to complete a Direct Debit Instruction once you have completed your order. The Direct Debit can be paid by yourself, the alarm user or another family member or friend.
Prices include VAT and free next working day delivery.† Subscription includes rental of the equipment.
If you need assistance it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home without causing damage. A key safe is a secure, weatherproof box to keep a set of keys outside your home. It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key. Please ensure you have a spare key ready to store in your key safe.
Unlike personal alarms, key safes are not eligible for VAT exemption under the current UK government rules. You can find out more about key safes here.
Taking Care provide instructions to fit your key safe. You will need a power drill, 5mm drill bit suitable for masonry and a T30 Torx screwdriver.
With a key safe, there is always a way to get help to you in an emergency at home.
To include Taking Care Sense in your personal alarm package, choose the alarm you would like and add Taking Care Sense as an option when you order online.
Call Taking Care on 0800 085 8032 to speak to the Customer Services team who will arrange for Taking Care Sense to be added to your personal alarm subscription. Customer Services are open Monday – Friday, 9am – 5pm.
You only need one person who is a nominated contact that Taking Care can call if an issue is detected. If they have an email address, then they can also receive a weekly email summary of activity and temperature extremes. Your order confirmation email will include a link to an online account setup form.
Taking Care Sense just needs to be placed on a surface in the kitchen out of direct sunlight. It is pre-fitted with a battery that has a 3-year life so it doesn't need an electrical socket nearby.
There is no need for Wi-Fi or broadband either because it uses a special low-power wide-area network, specifically designed for low-powered devices that send small amounts of data. There is no SIM card to top-up or extra mobile network costs. All costs are included in the subscription.
It depends if Taking Care Sense is ordered as a standalone product or with a personal alarm. When ordered on its own, Taking Care Sense does not qualify for VAT exemption under UK government rules because it does not include a personal alarm and the price will include VAT.
When Taking Care Sense is ordered with a personal alarm, you may be eligible for VAT exemption, for example if you have a condition that requires regular medication or are registered disabled
Key safes are also not eligible for VAT exemption under the current UK government rules. If you order a key safe with Taking Care Sense, you will pay VAT on this part of your order too.
Delivery is free and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care is unable to deliver to within 24 hours, a 48-hour delivery is offered instead.
You do not own the Taking Care Sense device, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection service.
Once you have submitted your order online, you will be taken to a page in order to complete a Direct Debit instruction form. In case you are not able to complete this straight away, a link to the form will also be sent within your order confirmation email.
Your order confirmation email will also include a link to an online account setup form. Please complete and submit this form so Taking Care have the information needed to set up your Taking Care Sense account. This includes the email addresses of any family members who you would like to receive the weekly email summary of activity and temperature extremes.
You have the right to cancel within 30 days of purchase and Taking Care will refund your order once the equipment is returned.
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.
If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.
If any of the details you provide when you setup your account change, please call 0800 085 8032. Taking Care rely on this information being correct so they can provide the best possible service.
† Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48 hour delivery available.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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