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FAQs – Age Co Fall Alarms

What happens if the fall alarm is triggered by accident?

You can cancel any false alerts by covering the sensor. Taking Care will always contact you to make sure you are OK if they receive an alert. 

How do I use the fall alarm?

You simply wear it on the wrist like a watch. To minimise false alarms, it should be worn on the least dominant side i.e. a right handed person should wear it on their left wrist and vice-versa. It can also be worn around the neck as a pendant.

How do I order the wrist or pendant option?

You can select which wearable option you prefer when ordering. If you are already a Taking Care customer and would like to add a fall alarm to your personal alarm service, call Taking Care on 0800 085 8032*.

What do I need to use the Age Co Fall Alarm?

The Age Co Fall Alarm needs a modern phone socket and a mains electricity socket nearby (within 10 feet).

The Age Co Landline-Free Fall Alarm does not need a phone socket. It uses a multi-network SIM card in the alarm base unit to call the Emergency Resolution Centre instead of using a telephone landline. It will need a mains electricity socket nearby (within 10 feet).

Taking Care will also ask you for some emergency contact numbers who they can contact for you if you need help. If you already have a key safe they will ask for the code and location so if necessary this information can be passed onto the emergency services.

Taking Care want to be able to arrange the best help for you in an emergency so they will also ask you for GP details and if you have any medical conditions.

Does the Age Co fall alarm detect all falls?

The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and are able to press the emergency button then you should do so.

Will my Age Co fall alarm work in the garden too?

Yes, the fall alarm will work up to 75m / 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations by a Taking Care advisor so you are confident of getting help around the home.

How long does the battery last for?

The fall alarm pendant has a long two year battery life, depending on use. It performs a daily self-test and has a low battery reporting function so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.

Is the fall alarm water resistant?

Yes, the pendant is water resistant up to 1 metre for 30 minutes. You can wear the fall alarm in the bath and shower, which is where slips are common.

What is included with the Age Co Fall Alarm order?

Your order includes the fall alarm with your choice of neck or wrist strap, a free back-up alarm pendant, the alarm base unit and power adapter. The landline fall alarm includes a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

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