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FAQs – Digital Fall Alarm

What is included with my Digital Fall Alarm package?

Your order includes the Digital Fall Alarm pendant with your choice of neck or wrist strap, the alarm base unit and a power adapter. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

No, you do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service, Taking Care will provide you with a freepost Royal Mail return collection bag.

Can I have more than one Digital Fall Alarm pendant?

Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £5 per month (£6 including VAT) when you place your order. If ordering online, you can select this option when you choose your subscription plan and package options.

Yes, the Digital Fall Alarm pendant is water-resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). You can wear the pendant in the bath and shower, where slips are common.

Yes, the Digital Fall Alarm pendant will work up to 300 metres / 948 ft from the alarm base unit. As part of the voice-guided set up, you will be asked to test the range from different locations so you are confident of getting help around the home and garden. 

The Digital Fall Alarm pendant has a two-year battery life, depending on use. It performs a daily self-test and has a low battery reporting function, so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.

Will the Digital Fall Alarm work in a power cut?

Yes, the battery backup in your Digital Fall Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with Taking Care's Emergency Resolution team.

No, your Digital Fall Alarm cannot be triggered by another alarm pendant from a different system.

What happens if the fall alarm is triggered by accident?

You can cancel any false alerts by shaking the fall alarm pendant. The Emergency Resolution team will always contact you to make sure you are OK if they receive an alert.

Can the Digital Fall Alarm be used by someone with epilepsy, Parkinson's or tremors?

Yes, although some customers may want to request the "Shake to Cancel" feature is disabled. The Digital Fall Alarm will automatically call the Emergency Resolution team when it detects a fall. If support isn't required, the call can be cancelled by shaking the pendant. To avoid potential issues for the person who will be wearing the pendant if they have epilepsy, Parkinson's or tremors, the Digital Fall Alarm can be set-up without this standard feature. Please call Taking Care on 0800 085 8032 if you would like to order the Digital Fall Alarm without this feature enabled. Lines are open Monday - Friday, 9am - 6pm.

What is the Digital Switchover, and how does it affect personal alarms?

BT has announced that by 2025 all analogue phone lines will be replaced with digital ones and many households have already been upgraded. BT is calling its new digital service "Digital Voice".

Many personal alarms have traditionally relied on analogue telephone landlines and may need an adapter to be connected to the new digital hub. Newer devices including the Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere are unaffected because they do not use a telephone landline.

After you have been upgraded, you can still have a landline telephone, however, the phone will connect to a new digital network instead of the analogue network. Your telephone provider will send you a digital hub that you will need to connect your phone to, and any other equipment that connects to the phone line will also need to be connected to the digital hub.

You can find out more about the Digital Switchover here and on the Ofcom website.

No. The Digital Fall Alarm uses two multi-network SIM cards instead of a telephone landline. It works at home and in the garden. 

The subscription is paid by Direct Debit and for convenience Taking Care recommends you to set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be set up over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

When you place your order online, you will have two payment options to choose from. You can choose to pay the set up cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.

Or you may prefer to pay the one-off set up cost and first subscription payment by debit or credit card and set up the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.

Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email

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