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Age Co Fall Alarm Product FAQs

What is included in my order?

When you order the Landline-Free Personal Alarm, Taking Care will send you a personal alarm pendant, a neck and pendant strap, base unit and multi-network SIM card, power adapter and welcome guide.

The SIM card is pre-fitted so you don't need to worry about fitting a small SIM card in your personal alarm.

Free warranty and repair and unlimited alarm calls are also included with your order. 

What is included in the subscription?

The subscription includes 24-hour monitoring by the Emergency Resolution Centres and the ongoing SIM card costs. 

The subscription can be set up by monthly or annual Direct Debit. The subscription also includes a free lifetime warranty and repair service. 

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then Taking Care will change that for you too - at no extra charge! 

Does the Age Co fall alarm detect all falls?

The fall sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button on the pendant each time that you fall. The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.

How do I setup the Direct Debit subscription?

The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.

Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.

Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.

Will my Age Co fall alarm work in the garden too?

Yes, the fall alarm will work up to 75 metres / 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations by a Taking Care advisor so you are confident of getting help around the home. 

What happens if the fall alarm is triggered by accident?

You can cancel any false alerts by covering the sensor. Taking Care will always contact you to make sure you are OK if they receive an alert. 

How long does the battery last for?

The fall alarm pendant has a long two year battery life, depending on use. It performs a daily self-test and has a low battery reporting function so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.

Is the fall alarm water resistant?

Yes, the pendant is water resistant up to 1 metre / 3.3ft for 30 minutes. You can wear the fall alarm in the bath and shower, which is where slips are common.

Can you set up the alarm for me?

If you would like someone to set up your fall alarm then Taking Care are of course happy to do this. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you within 1 working day of receiving your order to arrange a convenient date and time. 

One of the friendly Taking Care installation team will visit your home and set everything up. They will bring everything with them so you won't receive a delivery in the post. If you have purchased a key safe, they will fit that too at no extra charge. The Taking Care Installer will test your fall alarm and show you how it works.

Is the delivery, warranty and repair service free of charge?

Yes! Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead. 

In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

What is covered by the alarm warranty?

In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

What is included with the Age Co Fall Alarm order?

Your order includes the fall alarm with your choice of neck or wrist strap, a free back-up alarm pendant, the alarm base unit and power adapter and a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

What is included with the subscription?

The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution Centres and a free lifetime warranty and repair service. 

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free.

What do I need to use the fall alarm?

The Age Co Fall Alarm base unit plugs into a telephone landline and a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe.

What if I don't have a telephone landline?

The Age Co Landline-Free Fall Alarm uses a multi-network SIM card instead of a telephone landline. It has all the same features and benefits as the Age Co Fall Alarm. 

What if I need more than one falls pendant?

When you are ordering online, you can add another falls pendant for anyone living at the same address, or to use as a spare. This costs an extra £5 (£6 including VAT) per month.

Is the fall alarm suitable for use if you are deaf or hard of hearing?

Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow the Emergency Resolution Centre to contact you. Alternatively the Emergency Resolution Centre can call your nominated emergency contacts. 

Will my fall alarm be affected by other alarm pendants that may be nearby?

No, your fall alarm cannot be triggered by another alarm pendant.

Do I own the equipment?

You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag. 

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