FAQs – Taking Care GO

What do I need to set up Taking Care GO?

Your order includes the GO pendant with wireless charger, cable and plug. A user guide is also included.

The GO pendant comes with a hypo-allergenic stainless steel chain and a split ring, so you can choose to wear it around your neck or on a key ring or belt.

What network does Taking Care GO use?

The GO pendant connects to the strongest available 3G or 4G network.

The 3G network is being gradually phased out over the coming years, with the Government requiring that all 3G networks are switched off by 2033. While the mobile network operators are making changes at different times, you don’t need to worry as your GO pendant is set to "roam" to find the strongest signal that is available for you at that time. It will continue to find the strongest network until the last provider switches off their 3G network. There is therefore no immediate issue and we expect 3G networks will continue to operate successfully for many years to come.

Does Taking Care GO work indoors, as well as in the garden and out-and-about?

Taking Care GO is not recommended if you spend most of your time at home because mobile reception may be limited indoors due to mobile blackspots. You can check coverage by postcode on the Ofcom website.  Taking Care Anywhere is suggested as an alternative and includes the GO pendant with a base unit for the best possible coverage at home.

What is the difference between Taking Care Anywhere and the GO?

Taking Care Anywhere is designed to provide the best possible coverage in the home and out-and-about. It includes the GO pendant and also an in-home base unit. When the GO pendant is within range of the in-home unit, it will communicate through the unit's 2G or 4G multi-network signal. The in-home unit will inform the alarm user if there is an issue connecting to the mobile network when a self-test is run automatically. A backup pendant is also provided with Taking Care Anywhere which you can wear whilst the GO is charging.

Is Taking Care GO water resistant?

Yes. The GO pendant is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard).

Can I wear the Taking Care GO pendant if I have a pacemaker?

If you have a pacemaker then you cannot wear the pendant around your neck and fall detection will need to be turned off. This is because a mobile device should not be placed near a pacemaker.

If you have a pacemaker, tell Taking Care when you place your order by telephone or select the pacemaker option when ordering online. Taking Care will turn off the fall detection feature. You should attach the GO pendant to the supplied split ring, which can be attached to a belt clip or keys, so it is not worn around the neck. The GO pendant must be kept at a minimum distance of 15cm from your pacemaker at all times. If you have any questions or concerns, Taking Care is happy to help. Call Taking Care on 0800 085 8032, Monday to Friday 9am - 6pm, to speak to an advisor.

Does Taking Care GO detect all falls?

The fall sensor in the GO pendant may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button on the pendant each time that you fall.

The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.

The GO pendant must be worn around the neck for the fall detection to work. Fall detection must be turned off if you have a pacemaker. Although advanced technology is used to detect a fall, the pendant has been designed to detect only serious falls with a heavy impact.

How long does the GO pendant battery last?

The battery will last one to two months with standard use before it needs to be recharged. Voice messages and lights indicate when the battery is low at approximately 20% capacity. It is recommended the pendant’s battery is charged after an emergency activation.