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Digital Personal Alarm

An easy-to-use landline-free personal alarm that works in the home and garden

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Age Co is 100% owned by Age UK and gives its profits to the charity. In the last 5 years Age Co has donated more than £12m to Age UK.

Get 3-months free monitoring when you pay annually by Direct Debit^

Peace of mind from £19.99 per month (£23.99 including VAT)

The Digital Personal Alarm gives you the confidence to continue living independently in the home you love.

  • The Digital Personal Alarm can be worn around the neck or wrist.
  • Press the button on the Digital Personal Alarm pendant to get help from Taking Care's Emergency Resolution team in any emergency, including falls, cold callers, fires or if you feel unwell or are distressed.
  • The Emergency Resolution team will call family, friends or neighbours who you have nominated as your emergency contacts if you need help.
  • If you need medical attention or cannot respond, the Emergency Resolution team will call the emergency services.
  • Taking Care aim to answer alarm calls within 30 seconds, so you can be confident of getting help when you need it most.

The Digital Personal Alarm is a good choice if you are concerned about how you would get help in an emergency from around the home and you don't have a telephone landline, or want an in-home personal alarm that is unaffected by the telephone network's digital switchover.

Join the ¼ million people and their families that Taking Care have supported with personal alarms.

Order a brochure or request a callback from a Taking Care Advisor to find out more.

Digital alarm user in the kitchen

Try the Digital Personal Alarm with a 30-day money-back guarantee

The Digital Personal Alarm is simple to use and reliable:

  • It has easy-to-follow voice instructions to help you set it up without needing to connect it to a telephone landline.
  • Press the button on the pendant or alarm base unit to speak with the UK-based Emergency Resolution team, day or night.
  • The Emergency Resolution Team will know who you are and where you live, even if you are unable to talk.
  • The caring Emergency Resolution team will talk to you over the alarm base unit's speaker and ensure the appropriate help reaches you as quickly as possible.
  • There are two pre-fitted multi-network SIMs for extra reliability that ensure the alarm unit will remain connected as long as there is a mobile network available.

    BT is upgrading the nation's telephone network to a new digital service.

  • Personal alarms that use a telephone landline may not work on the new digital telephone network and some may need an adapter.
  • However, the Digital Personal Alarm's base unit will automatically connect to the mobile phone network so it is unaffected by changes to the telephone network.
  • There are no phone bills or extra data charges as everything is included in the subscription cost.

Buy now

Senior man with a digital personal alarm

Digital Personal Alarm benefits

Peace of mind in the home and garden

Peace of mind in the home and garden

The Digital Personal Alarm pendant works up to 300 metres / 948 ft from the alarm base unit. It is waterproof up to 1.5 metres / 4.9ft for 30 minutes (IP68 standard) so you can wear the pendant in the bath and shower, where slips are common.

Waterproof pendant with two wearable options

Waterproof pendant with two wearable options

Choose the neck or wrist strap when you order so you can wear the Digital Personal Alarm pendant comfortably and in a way that suits you.

Get help in any emergency

Get help in any emergency

Speak directly with Taking Care's 24-hour Emergency Resolution team through the alarm base unit's in-built microphone and speaker. They will know who you are and where you live, even if you are unable to speak, and will arrange for help to reach you.

Easy to use and reliable

Easy to use and reliable

There are no phone numbers to remember when you need help. There is one button to press to speak with the Emergency Resolution team so you don't have to rely on friends or family to answer your call.

You don't need to charge the pendant

You don't need to charge the pendant

The alarm pendant has 5-year battery life. If the battery needs replacing, Taking Care will arrange this free of charge.

The best possible coverage

The best possible coverage

The alarm base unit will connect to the strongest mobile network available using the two pre-fitted multi-network SIMs.

Battery backup works in a power cut

Battery backup works in a power cut

The battery backup in the Digital Personal Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with the Emergency Resolution team.

Easy-to-follow voice-guided set up

Easy-to-follow voice-guided set up

Follow the alarm base unit's voice-guided setup instructions to quickly set up the Digital Personal Alarm. A user guide is also provided.

Get 3-months free when you pay annually by Direct Debit^

Choose the monthly or annual subscription with confidence you can return the Digital Personal Alarm within 30 days and Taking Care will refund the full cost of your order.

Monthly subscription

Setup cost £69.99
(£83.99 including VAT)
Monthly subscription £19.99 per month
(£23.99 including VAT)
Next working day delivery** Free
Lifetime warranty and repair Free

Annual subscription
Get 3-months free in the first year when you pay annually by Direct Debit and save £71.96 including VAT.^

Setup cost £69.99
(£83.99 including VAT)
First year's subscription £179.91
(£215.89 including VAT)

Includes 3-months free^
Annual subscription after first year £239.88 per year
(£287.86 including VAT)
Next working day delivery** Free
Lifetime warranty and repair Free

Buy now

You may not need to pay VAT on your order

92% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled, then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.

How to pay your subscription

The subscription for the monitoring service is paid by Direct Debit.

  1. Click Buy Now to choose the monthly or annual subscription.
  2. You can choose how you would like to pay the setup cost and the first subscription payment.
  3. You can either pay by debit or credit card and setup the Direct Debit Instruction later. Or you can choose to include the setup cost in your first Direct Debit payment.
  4. Once your order is confirmed, please complete the Direct Debit form.
  5. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Frequently Asked Questions

What is the Digital Switchover, and how does it affect personal alarms?

BT has announced that by 2027 all analogue phone lines will be replaced with digital ones and many households have already been upgraded. BT is calling its new digital service "Digital Voice".

After you have been upgraded, you can still have a landline telephone, however, the phone will connect to a new digital network instead of the analogue network.

Your telephone provider will send you a digital hub that you will need to connect your phone to, and any other equipment that connects to the phone line will also need to be connected to the digital hub.

Many personal alarms have traditionally relied on analogue telephone landlines and may need an adapter to be connected to the new digital hub. Newer devices including the Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere are unaffected because they do not use a telephone landline.

You can find out more about the Digital Switchover here and on the Ofcom website.

Do I need a telephone landline to use the Digital Personal Alarm?

No. The Digital Personal Alarm has two multi-network SIM cards for extra reliability and does not use a telephone landline. It works at home and in the garden. 

What if I can't get a mobile signal where I live?

The Digital Personal Alarm uses two multi-network SIM cards and will connect to the strongest mobile network available. The Digital Personal Alarm is not limited to mobile coverage from a single mobile network. The alarm base unit also has a large internal antennae to improve reception.

Customers in areas that cannot get a mobile signal can still use the personal alarm service with the Classic Personal Alarm. The Classic Personal Alarm connects to a telephone landline and has been tested in Openreach's laboratory with the leading telephone providers' digital telephone networks to ensure maximum longevity. However, you may need to pay an upgrade fee if you choose the Classic Personal Alarm and your telephone provider makes a change in the future that affects your alarm.

Does the Digital Personal Alarm detect falls?

No, the Digital Personal Alarm does not detect falls. If you would like a personal alarm that includes fall detection and works in the home and garden, please choose the Digital Fall Alarm. The Taking Care Anywhere also detects falls and works at home and when you are out-and-about.

What is included with my Digital Personal Alarm package?

Your order includes the Digital Personal Alarm pendant with your choice of neck or wrist strap, the alarm base unit and a power adapter. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

Do I own the equipment?

No, you do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service, Taking Care will provide you with a freepost Royal Mail return collection bag. 

Can I have more than one Digital Personal Alarm pendant?

Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £4 per month (£4.80 including VAT) when you place your order. If ordering online, you can select this option when you choose your subscription plan and package options.

Is the Digital Personal Alarm pendant waterproof?

Yes, the Digital Personal Alarm pendant is waterproof up to 1.5 metres / 4.9ft for 30 minutes (IP68 standard). You can wear the pendant in the bath and shower, where slips are common.

Will my Digital Personal Alarm work in the garden too?

Yes, the Digital Personal Alarm pendant will work up to 300 metres / 948 ft from the alarm base unit. As part of the voice-guided set up, you will be asked to test the range from different locations so you are confident of getting help around the home and garden. 

How long does the Digital Personal Alarm pendant battery last for?

The Digital Personal Alarm pendant has a long five-year battery life, depending on use. It performs a daily self-test and has a low battery reporting function, so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.

Will the Digital Personal Alarm work in a power cut?

Yes. The battery backup in your Digital Personal Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with Taking Care's Emergency Resolution team.

Will my Digital Personal Alarm be affected by alarm pendants that may be nearby?

No, your Digital Personal Alarm cannot be triggered by another alarm pendant from a different system.

What does the set-up cost include?

The set-up cost includes setting up your account with Taking Care and registering you as a customer. You will need to set up the personal alarm yourself. The set-up cost does not include any in-person installation assistance.

How do I provide you with the details of my emergency contacts?

If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.

Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:

Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.

Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.

If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

How do I setup the Direct Debit subscription?

The subscription is paid by Direct Debit and for convenience Taking Care recommends you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.

Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.

Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.

What is included with my subscription?

The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution team, unlimited alarm calls, and a free lifetime warranty.

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge. 

Trusted by alarm users and their families

Supporting Age UK with Personal Alarms

AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely.

Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.

Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.

In the last 5 years Age Co has donated more than £12m to Age UK.

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