Age Co Fall Alarm
A personal alarm with an in-built sensor that calls for help if a fall is detected
Need help?
0800 023 4304*
0800 023 4304*
Average 5 second alarm response time**
Three UK-based Emergency Resolution Centres
Rated 'excellent', 4.8 out of 5 on TrustPilot
Buying this service supports
Age UK's charitable work
Age UK's charitable work
Get 1 month free monitoring^
Peace of mind from £24.47 per month (£29.36 including VAT)
If you are a little unsteady on your feet or worry about how you would get help should you fall when on your own, then a fall alarm will provide you and your loved ones with reassurance.
- The fall sensor is built into a pendant worn around the neck or wrist.
- It will detect when you have fallen and automatically call Taking Care's Emergency Resolution Centre.^^
- The friendly team are available 24 hours a day and will talk to you over the alarm base unit's speaker.
- They will know who you are and where you live, even if you are unable to speak or are in a different room from the base unit.
- The Emergency Resolution Centre will call family, friends or neighbours who you have nominated as your emergency contacts if you need help.
- If you need medical attention or cannot respond, the Emergency Resolution Centre will call the emergency services.
The pendant can also be used as a personal alarm. Simply press the button to talk to the Emergency Resolution Centre via the speaker on the base unit if you feel unwell, have an accident or are in distress.
If you don't have a telephone landline, you can still use the service with the Age Co Landline-Free Fall Alarm.
Try the fall alarm with a 30 day money back guarantee
Falls are the largest cause of emergency hospital admissions for older people and 1 in 3 people over 65 will have a fall this year†. The life-saving 24-hour fall alarm service is supported by three UK-based Emergency Resolution Centres.
With an average response time of just 5 seconds, you can be confident of getting help quickly when you need it most.**
- The pendant works up to 75 metres / 246ft from the base unit so you can continue to enjoy your home and garden.
- It is water resistant up to 1 metre / 3.3 ft for 30 minutes so it can be worn in the shower and bath, providing reassurance when you might be most at risk of having a fall.
- Wearable options to suit you with a choice between a neck or wrist strap when you order.
- Includes free personal alarm pendant to use as a back-up.
- You'll receive an alarm base unit to connect to a telephone socket and a user guide.
Fall alarm benefits
Works in home and garden
Works up to 75 metres / 246ft from the base unit so you can enjoy your garden.
Easy to use and reliable
No phone numbers to remember when you need help. The pendant battery has a long, two year battery life and alerts Taking Care before it runs out so no need to charge it.
Smart sensor to detect falls
The fall alarm uses intelligent algorithms that detect serious falls with a heavy impact. ^^
Choice of wearable options
Order the fall alarm with a neck or wrist strap so you can wear it comfortably and in a way that suits you.
Free lifetime warranty and next day delivery††
Your subscription to the 24 hour monitoring service includes unlimited alarm calls and a free lifetime warranty and repair service.
Add a key safe for peace of mind
Securely store keys to your home so help can always reach you in an emergency. Find out more about key safes.
Installation service available
Let Taking Care set up and test your alarm and show you how it works. Find out more about installation.
Which? Trusted Trader Approved
Join the 170,000 people Taking Care have helped stay safe in their homes with 30-day money back guarantee and 1 month monitoring free.^
Get 1 month monitoring free^
Enter discount code AUK-8048 when ordering the monthly plan online or quote when calling to get 1 month free.^
You won't be billed for the monthly alarm monitoring subscription until a month after you sign-up, unless you cancel within the first 30 days.
Monthly subscription plan: Get 1 month free
| Set-up cost | £69 one-off cost (£82.80 including VAT) |
| First month | Free^ |
| After first month | £24.47 per month (£29.36 including VAT) |
| Next working day delivery | Free |
| Lifetime warranty and repair | Free |
Annual subscription plan: Get 10% off and save £35.18 including VAT
| Set-up cost | £69 one-off cost (£82.80 including VAT) |
| Annual subscription | £264.28 per year (£317.14 including VAT) |
| Next working day delivery | Free |
| Lifetime warranty and repair | Free |
You may not need to pay VAT on your order
94% of customers do not pay VAT on their orders.*** If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.
How to pay your subscription
The subscription is collected monthly or annually by Direct Debit. You will be sent a Direct Debit mandate form with your personal alarm order.
Frequently Asked Questions
What is included in my order?
When you order the Landline-Free Personal Alarm, Taking Care will send you a personal alarm pendant, a neck and pendant strap, base unit and multi-network SIM card, power adapter and welcome guide.
The SIM card is pre-fitted so you don't need to worry about fitting a small SIM card in your personal alarm.
Free warranty and repair and unlimited alarm calls are also included with your order.
What is included in the subscription?
The subscription includes 24-hour monitoring by the Emergency Resolution Centres and the ongoing SIM card costs.
The subscription can be set up by monthly or annual Direct Debit. The subscription also includes a free lifetime warranty and repair service.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then Taking Care will change that for you too - at no extra charge!
Does the Age Co fall alarm detect all falls?
The fall sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button on the pendant each time that you fall. The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.
How do I setup the Direct Debit subscription?
The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.
Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.
Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.
Will my Age Co fall alarm work in the garden too?
Yes, the fall alarm will work up to 75 metres / 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations by a Taking Care advisor so you are confident of getting help around the home.
What happens if the fall alarm is triggered by accident?
You can cancel any false alerts by covering the sensor. Taking Care will always contact you to make sure you are OK if they receive an alert.
How long does the battery last for?
The fall alarm pendant has a long two year battery life, depending on use. It performs a daily self-test and has a low battery reporting function so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.
Is the fall alarm water resistant?
Yes, the pendant is water resistant up to 1 metre / 3.3ft for 30 minutes. You can wear the fall alarm in the bath and shower, which is where slips are common.
Can you set up the alarm for me?
If you would like someone to set up your fall alarm then Taking Care are of course happy to do this. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you within 1 working day of receiving your order to arrange a convenient date and time. One of the friendly Taking Care installation team will visit your home and set everything up. They will bring everything with them so you won't receive a delivery in the post. If you have purchased a key safe, they will fit that too at no extra charge. The Taking Care Installer will test your fall alarm and show you how it works.
Is the delivery, warranty and repair service free of charge?
Yes! Delivery is free of charge and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, there is a 48-hour delivery instead. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.
What is covered by the alarm warranty?
In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement alarm or one of their advisors will visit your home to repair the equipment or replace the battery.
What is included with the Age Co Fall Alarm order?
Your order includes the fall alarm with your choice of neck or wrist strap, a free back-up alarm pendant, the alarm base unit and power adapter and a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.
What is included with the subscription?
The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution Centres and a free lifetime warranty and repair service.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free.
What do I need to use the fall alarm?
The Age Co Fall Alarm base unit plugs into a telephone landline and a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe.
What if I don't have a telephone landline?
The Age Co Landline-Free Fall Alarm uses a multi-network SIM card instead of a telephone landline. It has all the same features and benefits as the Age Co Fall Alarm.
What if I need more than one falls pendant?
When you are ordering online, you can add another falls pendant for anyone living at the same address, or to use as a spare. This costs an extra £5.10 (£6.12 including VAT) per month.
Is the fall alarm suitable for use if you are deaf or hard of hearing?
Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow the Emergency Resolution Centre to contact you. Alternatively the Emergency Resolution Centre can call your nominated emergency contacts.
Will my fall alarm be affected by other alarm pendants that may be nearby?
No, your fall alarm cannot be triggered by another alarm pendant.
Do I own the equipment?
You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag.
Trusted by alarm users and their families
Supporting Age UK with Personal Alarms
Age UK is the country's leading charity dedicated to helping everyone make the most of later life.
Age UK provide information and support for older people when they need it most. The charity champions the rights of the older people and campaigns to tackle issues such as loneliness and mental health.
Age UK also provides information and advice lines and a local network of volunteers to offer vital community support.
By buying an Age Co personal alarm, you are supporting the charity work that Age UK do. In fact, donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year.
Age Co is the name given to the products and services Age UK offer that can help older people remain independent and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.
