Get help from anywhere in the UK
Get help wherever there is a mobile network. A pre-fitted multi-network SIM is included in the watch that switches between networks to find the strongest signal.
Call Taking Care on
0800 023 4304
Lines open Monday - Friday, 9am - 6pm
1 month free every year when you pay annually by Direct Debit^
Peace of mind for £21.99 per month (£26.39 including VAT)
This stylish smartwatch is perfect if you enjoy being active outside and would like reassurance that you can call for help at the touch of a button.
By pressing the emergency button on the front you can speak with Taking Care's Emergency Resolution team through the watch, 24-hours a day. If you need further help, the Emergency Resolution team will call your friends, family or emergency services.
The watch includes GPS tracking so the Emergency Resolution team know where you are in an emergency. It works in the home, garden and whilst you're out and about.**
- Stay active and independent: the watch tracks your daily steps, encouraging you to remain active and healthy.
- Stay safe away from home: you can choose to set up GPS safe zones so your loved ones are alerted if the watch moves outside of preset locations.
- Ready to use out of the box: no setup or mobile app needed, unlike some personal alarm watch models.
The life-saving alarm service is provided by Taking Care, the first Which? Trusted Trader approved personal alarm service in the UK.
Try it yourself with a 30-day money back guarantee
How the Personal Alarm Watch works
- You wear it just like a normal watch. Press the emergency button on the front, any time of the day or night, to speak with Taking Care's Emergency Resolution team through the in-built speaker and microphone.
- They are always ready to take your call and can contact friends, family or the emergency services if further help is needed.
- The watch includes GPS tracking so the Emergency Resolution team will know where to send help if needed.
- With GPS tracking, family members can also view the current GPS device location and location history through a secure website, if you choose to give them access.
- The watch is splashproof and also has a pedometer so you can keep track of the number of steps you're taking each day.
Unlike in-home personal alarms, a base unit is not needed and you don't need a telephone landline either. It is ready to use out of the box, without any installation or setup.
Personal Alarm Watch features and benefits
Speak directly through the watch
You can speak with Taking Care's 24-hour Emergency Resolution team through the microphone and speaker built into the watch. They will help resolve any emergency, at home or when you are out-and-about.
Accurate GPS tracking
GPS tracking is accurate to around 10 metres / 32 ft and updated every 5 minutes when moving. The Emergency Resolution team can direct help to your location, even if you are unable to speak.
GPS safe zones
If you choose to, the watch can automatically alert friends or family when it moves outside of pre-set locations. Taking Care can set up GPS safe zones if you would like this feature enabled.
View the GPS location online
You can give friends or family access to a secure website to view the GPS device's location coordinates and history. Taking Care can arrange this for you at no extra cost.
Daily step count
The watch has a pedometer that tracks the number of steps you take each day, encouraging you to remain active.
Charges in 90 minutes
The battery fully charges in 90 minutes and lasts approximately 48 hours. The display status shows the battery level and a magnetic charger is included that locks against the back of the watch so it is easy to charge. We recommend you charge it daily.
Ready to use straight away
A multi-network SIM is pre-fitted so the watch is ready to use out of the box. An easy-to-follow user guide is provided with the watch.
If you have a question, we're happy to help. Call Taking Care on 0800 023 4304, Monday – Friday, 9am – 6pm.
Order online or by phone. All personal alarms have a 30-day money back guarantee.
1 month free every year when you pay annually by Direct Debit^
Choose the monthly or annual subscription with confidence you can return the Personal Alarm Watch within 30 days and Taking Care will refund the full cost of your order. Subscription includes rental of the personal alarm equipment.
Monthly subscription
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Monthly subscription | £21.99 per month (£26.39 including VAT) |
| Next working day delivery*** | Free |
| 12 month warranty and repair | Free |
Annual subscription
Get 1 month free every year when you pay annually by Direct Debit and save £26.39 including VAT.^
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Annual subscription | £241.89
(£290.27 including VAT) Includes 1 month free^ |
| Next working day delivery*** | Free |
| 12 month warranty and repair | Free |
You may not need to pay VAT on your order
92% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.
How to pay your subscription
The subscription for the monitoring service is paid by Direct Debit.
1. Click Buy Now to choose the monthly or annual subscription.
2. You can choose how you would like to pay the set up cost and first subscription payment.
3. You can either pay by debit or credit card and set up the Direct Debit Instruction later. Or you can choose to include the set up cost in your first Direct Debit payment.
4. Once your order is confirmed, please complete the Direct Debit form.
5. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
Frequently Asked Questions
Do I own the Personal Alarm Watch?
Yes. Unlike the rented Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch outright. The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the monitored alarm service.
What is included with my order?
Your order includes the Personal Alarm Watch, charging cable and plug. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Delivery is included free of charge. A 12-month warranty is also included.
What is included with the subscription?
The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.
Does the Personal Alarm Watch detect falls?
No, this personal alarm does not detect falls. If you would like a GPS alarm with fall detection, please consider the Taking Care Anywhere.
Does the Personal Alarm Watch work anywhere?
The Personal Alarm Watch uses 2G mobile networks and will work anywhere in the UK where there is a 2G mobile network, except the Channel Islands and Isle of Man. As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites.
How do the safe zones work?
Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Personal Alarm Watch moves outside of pre-set safe zone locations. Taking Care can set these up for you at no extra charge if you contact Customer Services once you have received your order.
Can I wear the Personal Alarm Watch in the bath or shower?
No, the watch is not water resistant so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water resistant and includes fall detection.
How can loved ones view the GPS location of the Personal Alarm Watch?
If you choose to give them access, your loved ones can log on to a secure website to view the current GPS device location and location history. They can access the website using a computer, tablet or mobile phone. You are in control of whether others can log on to view the GPS device location. If you would like to set this up, Taking Care will be happy to arrange this for you free of charge.
Who else can view the GPS location of the Personal Alarm Watch?
Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.
How do I make an emergency alarm call?
To call Taking Care’s Emergency Resolution team, press the SOS button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.
How often does the Personal Alarm Watch update its GPS coordinates?
It updates its GPS coordinates every 5 minutes so Taking Care’s Emergency Resolution Team can accurately identify the location of the device.
What does the set-up cost include?
The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Personal Alarm Watch.
I have a pacemaker. Can I still use the Personal Alarm Watch?
Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.
Is the delivery, warranty and repair service free of charge?
Delivery is free of charge. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.
How do I provide you with the details of my emergency contacts?
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
What is covered by the 12 month warranty?
In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.
Trusted by alarm users and their families
Supporting Age UK with Personal Alarms
AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely.
Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.
Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.
In the last 5 years Age Co has donated more than £12m to Age UK.
