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Age Co Landline-Free Personal Alarm

Select your subscription plan and package options.

You can choose to subscribe monthly to the 24 hour monitoring service or annually to save 10%.

If you, or the person you are ordering for, have a condition that requires medication or are registered disabled you may not have to pay VAT on your order.

Before you complete your order, you will be asked to provide some details of the person using the alarm so Taking Care can provide the best possible response in an emergency. 

£23.99 a month (£28.79 including VAT)

Age Co Landline-Free Personal Alarm

Excl VAT Incl VAT
Set-up cost
Includes registration
£69.00 £82.80
First month's subscription
Equivalent to £5.60 per week
£23.99 £28.79
Lifetime warranty FREE FREE
Next day delivery
Available in England & Wales
FREE FREE

Customise your package

Would you like to pay for the subscription monthly or annually?

Get 10% off when you pay annually and save £28.79 (£34.55 including VAT).

  • £23.99 per month
    (£28.79 incl VAT)
  • £259.09 per year
    (£310.93 incl VAT)

Would you like to add a second user? Eligible for VAT exemption

Add a second user who lives at the same address and receive two alarm pendants.

  • One-off cost
    Add £35.00
    (£42.00 incl VAT)

Do you require a Key Safe? Ineligible for VAT exemption

With a key safe, there is always a way to get help to you in an emergency.

  • One-off cost
    Add £65.99 incl VAT

Do you require installation? Eligible for VAT exemption

One of the Taking Care team will visit your home to set-up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too.

  • One-off cost
    Add £99.00
    (£118.80 incl VAT)

Are you exempt from paying VAT?

You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled. Read more about VAT exemption.

Frequently Asked Questions

Do I need to pay VAT?

94% of customers do not need to pay VAT on their orders, this also includes the installation cost if you choose this option. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may be able to qualify for VAT exemption. Check the VAT exemption guide for advice.

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What happens after I have placed my order?

Once you place your order online, you will receive a confirmation email. If you place your order before 1pm Monday - Friday then your order will be shipped as next working day delivery to postcodes in England and Wales only. For the areas Taking Care cannot deliver to within 24-hours, delivery time will be 48 hours instead. 

If you provide a mobile number, Taking Care will send you an SMS message to let you know your personal alarm is on its way. 

Taking Care will include a Direct Debit mandate form and account set up form with your order. Please complete and return both so Taking Care have the following information:

Direct Debit – for convenience it is recommend you set up a Direct Debit for your subscription.

Medical details – so Taking Care can arrange the best help in an emergency, we’ll ask you for GP details and medical conditions.

Emergency contacts – so Taking Care know who to contact in an emergency, they will ask for the names, addresses and phone numbers of family, friends or neighbours.

Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.

Top of section

What do I need to set up the Age Co Landline-Free personal alarm service?

You will need a mains electricity socket nearby (within 10 feet). Your order includes easy-to-follow set up instructions and the SIM card is pre-fitted.

Taking Care will also ask you for some emergency contact numbers who they can contact for you if you need help. If you already have a key safe Taking Care will ask for the code and location so if necessary they can pass this information onto the emergency services.

Taking Care want to be able to arrange the best help for you in an emergency so they will also ask you for GP details and if you have any medical conditions. 

Top of section

What if I change my mind after ordering?

You have the right to cancel within 30 days of purchase and Taking Care will refund your order. 

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How do I pay the subscription?

Setting up a direct debit is the best way to pay for the subscription cost. A form to set this up is included with your order. You can choose to pay monthly or annually.

Top of section

What is covered by the personal alarm warranty?

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

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Can I choose when my order is delivered?

You can nominate a day for your delivery or pay an additional £4.99 for Saturday delivery. Please call 0800 085 8032* to arrange.

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Who do I tell if anything changes?

If you change your address, telephone number or there are changes to your medical conditions or key holders contact information, please tell Taking Care straight away. Taking Care rely on this information being correct so they can arrange assistance for you if you need it.

Please call Customer Services on 0800 085 8032* and speak to one of the team. 

Top of section

Do I own the personal alarm?

You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag. 

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Total to pay today

£92.99

Including VAT of £0.00

Age Co Landline-Free Personal Alarm

Set-up cost
£69.00
First month's subscription
£23.99
Delivery
Free

With the following options:

Tick You are exempt from paying VAT

You have selected to pay the ongoing subscription monthly.

Frequently Asked Questions

Do I need to pay VAT?

94% of customers do not need to pay VAT on their orders, this also includes the installation cost if you choose this option. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may be able to qualify for VAT exemption. Check the VAT exemption guide for advice.

Top of section

What happens after I have placed my order?

Once you place your order online, you will receive a confirmation email. If you place your order before 1pm Monday - Friday then your order will be shipped as next working day delivery to postcodes in England and Wales only. For the areas Taking Care cannot deliver to within 24-hours, delivery time will be 48 hours instead. 

If you provide a mobile number, Taking Care will send you an SMS message to let you know your personal alarm is on its way. 

Taking Care will include a Direct Debit mandate form and account set up form with your order. Please complete and return both so Taking Care have the following information:

Direct Debit – for convenience it is recommend you set up a Direct Debit for your subscription.

Medical details – so Taking Care can arrange the best help in an emergency, we’ll ask you for GP details and medical conditions.

Emergency contacts – so Taking Care know who to contact in an emergency, they will ask for the names, addresses and phone numbers of family, friends or neighbours.

Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.

Top of section

What do I need to set up the Age Co Landline-Free personal alarm service?

You will need a mains electricity socket nearby (within 10 feet). Your order includes easy-to-follow set up instructions and the SIM card is pre-fitted.

Taking Care will also ask you for some emergency contact numbers who they can contact for you if you need help. If you already have a key safe Taking Care will ask for the code and location so if necessary they can pass this information onto the emergency services.

Taking Care want to be able to arrange the best help for you in an emergency so they will also ask you for GP details and if you have any medical conditions. 

Top of section

What if I change my mind after ordering?

You have the right to cancel within 30 days of purchase and Taking Care will refund your order. 

Top of section

How do I pay the subscription?

Setting up a direct debit is the best way to pay for the subscription cost. A form to set this up is included with your order. You can choose to pay monthly or annually.

Top of section

What is covered by the personal alarm warranty?

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

Top of section

Can I choose when my order is delivered?

You can nominate a day for your delivery or pay an additional £4.99 for Saturday delivery. Please call 0800 085 8032* to arrange.

Top of section

Who do I tell if anything changes?

If you change your address, telephone number or there are changes to your medical conditions or key holders contact information, please tell Taking Care straight away. Taking Care rely on this information being correct so they can arrange assistance for you if you need it.

Please call Customer Services on 0800 085 8032* and speak to one of the team. 

Top of section

Do I own the personal alarm?

You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag. 

Top of section

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