Mobile Alarm
A personal alarm that includes fall detection and outbound phone calls to two contacts
A personal alarm that includes fall detection and outbound phone calls to two contacts
The Mobile Alarm works as a personal alarm with mobile calling and has useful features that give you the confidence to stay active at home and out-and-about.
By pressing the emergency button on the front you can speak with Taking Care's Emergency Resolution Team through the Mobile Alarm, 24-hours a day. If you need further help, the Emergency Resolution team will call your friends, family or emergency services.
Personal alarm features
Mobile calling features
How the Mobile Alarm works
Please note: If you have a pacemaker you cannot wear the Mobile Alarm around your neck. Instead, you could attach the device to a belt. Although advanced technology is used to detect a fall, the Mobile Alarm has been designed to detect only hard falls.
The Mobile Alarm will work in the UK wherever there is a 3G or 4G cellular network to communicate. It includes a pre-fitted multi-network SIM that will automatically connect to the network with the strongest signal.
You can make and receive
unlimited calls to two contacts saved to the Mobile Alarm or the Emergency Resolution Team.
The Mobile Alarm has a speaker and microphone built into the
device. You can speak directly with Taking Care's Emergency Resolution Team through the Mobile Alarm in an emergency.
The Mobile Alarm will automatically call the Emergency Resolution Team if it detects you have fallen at home, in the garden or when you are out and about.^
The Mobile Alarm updates its GPS location every 10 minutes, and the Emergency Resolution Team can request the immediate location when you make an alarm call.
The Emergency Resolution Team can accurately and quickly direct help to you in an emergency, even if you are not sure where you are or unable to speak.
Set reminders and receive alerts to your Mobile Alarm so you can be prompted about important events such as appointments or
medications. You will receive a welcome call on the day of
delivery to set up any contacts or reminders you want.
Some people find it reassuring to set up geographic boundaries that trigger an alert to the Emergency Resolution Team when the Mobile Alarm moves in or out of areas at certain times of the day or night, e.g. create a zone around the home.
Get help any time of the day or night in an emergency with an
average alarm call response time of just 6.2 seconds.
Choose the monthly or annual subscription with confidence you can return the Mobile Alarm within 30 days and Taking Care will refund the full cost of your order.
Monthly subscription
| Purchase and setup cost | £134.99 (£161.99 including VAT) |
| Monthly subscription | £19.99 per month (£23.99 including VAT) |
| Next working day delivery† | Free |
| 12 month warranty and repair | Free |
Annual subscription: Get 10% off and save £28.81 including VAT.
| Purchase and setup cost | £134.99 (£161.99 including VAT) |
| Annual subscription | £215.89 (£259.07 including VAT) |
| Next working day delivery† | Free |
| 12 month warranty and repair | Free |
94% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase the Mobile Alarm.
The subscription for the monitoring service is paid by Direct Debit.
Yes. Unlike the Classic Personal Alarm, Classic Fall Alarm or Taking Care Anywhere packages, you are buying the Mobile Alarm. The subscription covers the 24-hour monitoring by Taking Care. If the Mobile Alarm is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.
Your order includes the Mobile Alarm with lanyard and belt clip along with a charging unit and power adapter. You also receive an easy-to-follow user guide that shows you how to set-up and test the mobile alarm.
The subscription includes 24-hour monitoring by Taking Care's Emergency Resolution Team. You can make unlimited alarm calls to the Emergency Resolution Team and unlimited calls to two contacts saved to the device. You will also receive two 'check-in' calls every year to make sure you are happy with the Mobile Alarm and how it works. The subscription can be set up by monthly or annual Direct Debit.
You can wear the Mobile Alarm around your neck or clipped to a belt. A lanyard and belt clip is included with your order. If you have a pacemaker you cannot wear the Mobile Alarm around your neck. Instead, you could attach the device to a belt.
The in-built fall sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you can, you must ensure that you press the emergency button on the pendant if you fall. The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.
The Mobile Alarm will work in the UK, wherever there is a 3G or 4G cellular network to communicate, subject to atmospheric conditions, buildings, or other forms of interference that can block the device's connection to GPS satellites. A GPS satellite network must be available for the Mobile Alarm to determine its location. The Mobile Alarm will not work outside the UK. You can check predicted coverage in your area on the Ofcom website.
Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Mobile Alarm moves outside of these pre-set locations. You will receive a call on behalf of Taking Care when you first get the Mobile Alarm, to set up any contacts, reminders or safety zones that you want.
No, the Mobile Alarm is not water-resistant, so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water-resistant and includes fall detection.
To call Taking Care's Emergency Resolution Team, hold down the blue SOS button for three seconds until you see “Support call in progress” appear on the screen. The button is easy to press and reduces accidental emergency alarm calls from the Mobile Alarm being triggered.
The Mobile Alarm manufacturer, Oysta Technology, will call you on the day of delivery to talk you through the device and set up any contacts, reminders or geo-fencing zones that you require. If you want to change your contacts or reminders, please call 0800 085 8032. Lines are open Monday to Friday, 9am - 5pm.
The Mobile Alarm manufacturer, Oysta Technology, will call you on the day of delivery to set up the reminders that you require. If you want to change your reminders, please call 0800 085 8032. Lines are open Monday to Friday, 9am - 5pm.
Yes. You can have two contacts saved to the Mobile Alarm and call them directly from your Mobile Alarm. Please note call charges will apply when calls are made to the Mobile Alarm.
GPS coordinates are sent every 10 minutes and Taking Care's Emergency Resolution Team can request the immediate location. This means Taking Care can accurately direct help to you in an emergency.
The Mobile Alarm is 84mm / 3.3 inches tall by 45mm / 1.7 inches wide and 17mm / 0.6 inches deep. It weighs just 65 grams, so it is small and lightweight enough to be worn around the neck or on a belt.
Yes. There is free delivery that includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, a 48-hour delivery is offered instead.
In the event of a fault or if your Mobile Alarm battery needs replacing, Taking Care will fix the issue free of charge during the 12-month warranty period.
In the event of a fault or if your Mobile Alarm battery needs replacing, Taking Care will fix the issue free of charge during the 12-month warranty period. Depending on the nature of the issue, Taking Care may send you a replacement Mobile Alarm or one of their advisors will visit your home to repair the equipment or replace the battery.
AgeCo Limited is 100% owned by Age UK and sells products and services designed to help people make the most of later life, retain their independence and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.
Age UK is the country’s leading charity dedicated to older people, and Age Co’s profits are given back to the charity. By buying an Age Co Personal Alarm, you are helping to fund the charitable work of Age UK.
Age UK provides information and support to older people in need. The charity champions the rights of older people and campaigns to tackle issues such as loneliness and mental health. Age UK also provides information and advice lines, a befriending service, and uses a network of
local volunteers to offer vital community support.
In the financial year 2021/22, Age Co donated £6.2m to Age UK from the sale of products and services under the Age Co name.
* If you call the 0800 number, you will be dealing with Taking Care. Calls may be recorded for monitoring and quality purposes.
^ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.
** The Mobile Alarm GPS device will work anywhere in the UK where there is a 3G or 4G cellular network to communicate. A GPS satellite network must be available for the GPS devices to determine its location.
† Free next working day delivery available in England and Wales for self-install orders received before 1pm, Monday – Friday. For other areas, 48 hour delivery available.
^^ 94% of current Taking Care customers qualified for VAT exemption in January 2020.
Age Co Personal Alarms are provided by Taking Care (PPP Taking Care Limited). AgeCo Limited is a trading subsidiary of Age UK (registered charity no. 1128267). AgeCo Limited donates its net profit to Age UK. AgeCo Limited registered office: One America Square, 17 Crosswall, London, EC3N 2LB (registered in England and Wales, no. 03156159). Taking Care is the trading name and brand of PPP Taking Care Limited, a subsidiary of AXA Health. Registered Address: 20 Gracechurch Street, London, EC3V 0BG. Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60
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