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Age UK Personal Alarms for Elderly

Get 1 month free monitoring^

Peace of mind from £16.81 per month (£20.17 including VAT)

The Age Co personal alarm will give you the security and confidence to continue living independently in the home you love.

Knowing you can get help at the press of a button, any time of the day or night, will provide you and your loved ones with peace of mind that should the worst happen, help is only a touch of a button away.

  • The personal alarm service is provided by Taking Care and is simple to set up, easy to use and reliable.
  • Press the button on your pendant to get help in any emergency, including falls, cold callers, fires or if you feel unwell or are distressed.
  • With an average alarm call response time of just 6.2 seconds, you can be confident of getting help when you need it most.**
  • Taking Care have three UK-based Emergency Resolution Centres so no alarm call goes unanswered.

Join the 170,000 people Taking Care have helped stay safe in their homes, risk free with a 30 day money back guarantee.

You can order an Age Co personal alarms brochure or request a callback from a Taking Care Advisor to find out more.

Age UK Personal Alarms for Elderly

The UK's first Which? Trusted Trader Approved personal alarm service

Personal alarm services

The life-saving alarm service is provided by Taking Care, the first Which? Trusted Trader approved personal alarm service in the UK.

You can quickly benefit from an Age Co Personal Alarm with free next working day delivery.*** You'll receive an alarm base unit for your home and an alarm pendant which you can wear on your wrist or around your neck.

  • When you press the button on the pendant, the UK-based Emergency Resolution team will know who you are and where you live, even if you are unable to talk.
  • The caring team will talk to you over the alarm base unit's speaker.
  • If you need further help, they will call any family or neighbours who you have nominated as your emergency contacts.
  • If you need medical attention or you cannot respond, the Emergency Resolution team will call the emergency services.

  • Your subscription to the 24 hour monitoring service includes unlimited alarm calls and a free lifetime warranty and repair service:†

  • The alarm pendant works up to 75 metres / 246ft from the base unit so you can continue to enjoy your home and garden.††
  • The pendant is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). It can be worn in the bathroom and shower where slips are common.

If you don't have a telephone landline, you can still use the service with the landline-free version of the Age Co Personal Alarm.

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Personal alarm services

Personal alarm benefits

Get help in the home or garden

Get help in the home or garden

The personal alarm is designed to fit around your life so you can
continue doing the things you enjoy.

Easy to use and reliable emergency button

Easy to use and reliable emergency button

There is one button to press on the alarm to speak with the Emergency Resolution team through the alarm base unit. You don't need to
remember any phone numbers.

No need to remember to charge the alarm pendant

No need to remember to charge the alarm pendant

The alarm pendant has a 5 year battery life and Taking Care will
replace it free of charge when needed.

Choice of wearable<br>options included

Choice of wearable
options included

You can wear your personal alarm comfortably around your neck or wrist.

Choose if you want a key safe too

Choose if you want a key safe too

Securely store a key to your home so help can always reach you in an emergency. Find out more about key safes.

UK-based Emergency Resolution team

UK-based Emergency Resolution team

Taking Care's friendly, patient team are chosen for their
compassionate nature.

No long-term contract or hidden charges

No long-term contract or hidden charges

The setup fee includes registration with the monitoring service and delivery is free of charge. Included in your subscription is a lifetime equipment warranty and a free
repair service.

Get 1 month monitoring free^

You won't be billed for the monthly alarm monitoring subscription until a month after you sign up.

Monthly subscription

Setup cost £69
(£82.80 including VAT)
First month's subscription Free^
After first month £16.81 per month
(£20.17 including VAT)
Next working day delivery*** Free
Lifetime warranty and repair Free

Annual subscription: Get 10% off and save £24.18 including VAT

Setup cost £69
(£82.80 including VAT)
Annual subscription £181.55
(£217.86 including VAT)
First month's subscription Free^
Next working day delivery*** Free
Lifetime warranty and repair Free

The alarm base unit connects to a telephone socket. If you don't have a telephone landline, you can still use the service with the Age Co Personal Alarm (Landline-Free).

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You may not need to pay VAT on your order

94% of customers do not pay VAT on their orders.^^ If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.

How to pay your subscription
The subscription for the monitoring service is paid by Direct Debit.

1. Click Buy Now to choose the monthly or annual subscription.

2. You can choose how you would like to pay the setup cost and first subscription payment.

3. You can either pay by debit or credit card and setup the Direct Debit Instruction later. Or you can choose to include the setup cost in your first Direct Debit payment.

4. Once your order is confirmed, please complete the Direct Debit form.

5. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

 

Frequently Asked Questions

What is included with the Age Co Personal Alarm order?

Your order includes the personal alarm pendant, a neck and pendant strap so you can choose how to wear it, the personal alarm base unit and power adapter and a telephone lead. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

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What is included with the subscription?

The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution Centres and a free lifetime warranty and repair service. 

The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge! 

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How do I set up the Direct Debit subscription?

The subscription is paid by Direct Debit and for convenience Taking Care recommend you set this up when you order online. If ordering by telephone then the Direct Debit Instruction will be setup over the phone with you by Taking Care's sales advisors. Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

When you place your order online, you will have two payment options to choose from. You can choose to pay the setup cost as part of your first Direct Debit payment, in which case you will need to complete the Direct Debit Instruction shown when you have completed your order.

Or you may prefer to pay the one-off setup cost and first subscription payment by debit or credit card and setup the Direct Debit later. Some customers prefer this option if someone else is paying for the subscription. For example, customers may order the personal alarm service for family members who wish to pay the subscription themselves.

Your order confirmation email will include a link to the Direct Debit Instruction in case someone else needs to set it up or you wish to do it later. If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@ppptakingcare.co.uk.

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Will my Age Co Personal Alarm work in the garden too?

Yes, the personal alarm will work up to 75 metres / 246ft from the alarm base unit. As part of the set up, you will be asked to test the range from different locations so you are confident of getting help around the home. 

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Is the pendant water resistant?

Yes, the pendant alarm is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). You can wear the pendant in the bathroom and shower, which is where slips are common.

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Can you set up the alarm for me?

Yes, the alarm can be set up for you. Add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone. Taking Care will call you within 1 working day of receiving your order to arrange a convenient date and time.

One of the friendly Taking Care team will visit your home and set everything up. They will test your personal alarm and show you how it works. They will bring everything with them so you won't receive a delivery in the post. If you have purchased a key safe, they will fit that too at no extra charge.  

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Is the delivery, warranty and repair service free of charge?

Yes! There is free delivery that includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care are unable to deliver to within 24 hours, a 48-hour delivery is offered instead.

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

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What is covered by the personal alarm warranty?

In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

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What do I need to use the personal alarm service?

The Age Co Personal Alarm base unit plugs into a telephone landline and a power socket. It is recommended you have someone who has keys to your home and can assist in an emergency or a key safe.

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What if I don't have a telephone landline?

The landline-free version of the Age Co Personal Alarm uses a multi-network SIM card instead of a telephone landline. It has all the same features and benefits as the Age Co Personal Alarm. 

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What if I need more than one pendant?

When you are ordering online, you can add another pendant for anyone living at the same address, or to use as a spare. There is a one-off cost of £35 (£42 including VAT), however there is no on-going additional charge for the extra monitoring. 

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Is the personal alarm service suitable for use if you are deaf or hard of hearing?

Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow the Emergency Resolution Centre to contact you. Alternatively the Emergency Resolution Centre can call your nominated emergency contacts. 

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Will my personal alarm be affected by alarm pendants that may be nearby?

No, your personal alarm cannot be triggered by another alarm pendant.

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Do I own the equipment?

You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service Taking Care will provide you with a freepost Royal Mail return collection bag. 

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Trusted by alarm users and their families

Trustpilot

Supporting Age UK with Personal Alarms

Age UK is the country's leading charity dedicated to helping everyone make the most of later life.

Age UK provide information and support for older people when they need it most. The charity champions the rights of the older people and campaigns to tackle issues such as loneliness and mental health.

Age UK also provides information and advice lines and a local network of volunteers to offer vital community support. 

By buying an Age Co personal alarm, you are supporting the charity work that Age UK do. In fact, donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year.

Age Co is the name given to the products and services Age UK offer that can help older people remain independent and live securely. Age Co Personal Alarms were previously known as Age UK Personal Alarms.

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