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Age Co Mobile Alarm Product FAQs

Do I own the Mobile Alarm?

Yes. Unlike the Classic Personal Alarm, Classic Fall Alarm or Taking Care Anywhere packages, you are buying the Mobile Alarm. The subscription covers the 24-hour monitoring by Taking Care. If the Mobile Alarm is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service

What is included with my order?

Your order includes the Mobile Alarm with lanyard and belt clip along with a charging unit and power adapter. You also receive an easy-to-follow user guide that shows you how to set-up and test the mobile alarm.

What is included with the subscription?

The subscription includes 24-hour monitoring by Taking Care's Emergency Resolution Team. You can make unlimited alarm calls to the Emergency Resolution Team and unlimited calls to two contacts saved to the device. You will also receive two 'check-in' calls every year to make sure you are happy with the Mobile Alarm and how it works. The subscription can be set up by monthly or annual Direct Debit.

How can the Mobile Alarm be worn?

You can wear the Mobile Alarm around your neck or clipped to a belt. A lanyard and belt clip is included with your order. If you have a pacemaker you cannot wear the Mobile Alarm around your neck. Instead, you could attach the device to a belt.

Does the Mobile Alarm detect falls?

The in-built fall sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you can, you must ensure that you press the emergency button on the pendant if you fall. The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.

Does the Mobile Alarm work anywhere?

The Mobile Alarm will work in the UK, wherever there is a 3G or 4G cellular network to communicate, subject to atmospheric conditions, buildings, or other forms of interference that can block the device's connection to GPS satellites. A GPS satellite network must be available for the Mobile Alarm to determine its location. The Mobile Alarm will not work outside the UK. You can check predicted coverage in your area on the Ofcom website

How does the geo-fencing work?

Some people find it reassuring to set up geographic boundaries that trigger an alert to loved ones if the Mobile Alarm moves outside of these pre-set locations. You will receive a call on behalf of Taking Care when you first get the Mobile Alarm, to set up any contacts, reminders or safety zones that you want.

Can I wear the Mobile Alarm in the bath or shower?

No, the Mobile Alarm is not water-resistant, so should not be worn in the bath or shower. If you would like a GPS pendant that can be worn in the bath or shower, the Taking Care Anywhere is water-resistant and includes fall detection. 

How do I make an emergency alarm call?

To call Taking Care's Emergency Resolution Team, hold down the blue SOS button for three seconds until you see “Support call in progress” appear on the screen. The button is easy to press and reduces accidental emergency alarm calls from the Mobile Alarm being triggered.

How do I add friends and family to the Mobile Alarm's phone book?

The Mobile Alarm manufacturer, Oysta Technology, will call you on the day of delivery to talk you through the device and set up any contacts, reminders or geo-fencing zones that you require. If you want to change your contacts or reminders, please call 0800 085 8032. Lines are open Monday to Friday, 9am - 5pm.

How do I set up notification reminders?

The Mobile Alarm manufacturer, Oysta Technology, will call you on the day of delivery to set up the reminders that you require. If you want to change your reminders, please call 0800 085 8032. Lines are open Monday to Friday, 9am - 5pm.

Can I make unlimited calls from the Mobile Alarm?

Yes. You can have two contacts saved to the Mobile Alarm and call them directly from your Mobile Alarm. Please note call charges will apply when calls are made to the Mobile Alarm.

Does the Mobile Alarm track my location at all times?

GPS coordinates are sent every 10 minutes and Taking Care's Emergency Resolution Team can request the immediate location. This means Taking Care can accurately direct help to you in an emergency.

What does the set-up cost include?

The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Mobile Alarm. 

How do I provide you with the details of my emergency contacts?

If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.

Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:

Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.

Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.

If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

What size is the Mobile Alarm? 

The Mobile Alarm is 84mm / 3.3 inches tall by 45mm / 1.7 inches wide and 17mm / 0.6 inches deep. It weighs just 65 grams, so it is small and lightweight enough to be worn around the neck or on a belt.

Is the delivery, warranty and repair service free of charge?

Delivery is free of charge. In the event of a fault or if your Mobile Alarm battery needs replacing, Taking Care will fix the issue free of charge during the 12-month warranty period.

What is covered by the 12-month warranty?

In the event of a fault or if your Mobile Alarm battery needs replacing, Taking Care will fix the issue free of charge during the 12-month warranty period. Depending on the nature of the issue, Taking Care may send you a replacement Mobile Alarm or one of their advisors will visit your home to repair the equipment or replace the battery. 

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